At Fixya.com, our trusted experts are meticulously vetted and possess extensive experience in their respective fields. Backed by a community of knowledgeable professionals, our platform ensures that the solutions provided are thoroughly researched and validated.
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
This problem is not uncommon for this machine. When HP desgined this machine, they used a single sensor that detects that a cartridge is inserted, but that same sensor also works for paper jams. If you happen to have a jam and restart the machine, it sees that jam as a non toner cartridge error. I have also had a few cases where the flag that the cartridge pushes against to tell the machine it has a cartridge gets jammed. To check this, remote the toner cartridge and look carefully for any bits of paper. If you find none, look on the left side of the cavity where the cartridge sits. The cartridge flag is on this side, it is a little square plastic that the cartridge pushes back when you put the cartridge in. Jiggle this to ensure that it moves freely. Often just jiggling this will clear up the error. Be careful not to touch the spongy roller that is just below where this flag is.
If you had inserted the cartridge the correct way the only solution here is the cartridge is faulty. Try installing a different one for your printer. I had that problem with installing the black one saying it wasn't there and the light on the printer of my HP flashed. I used another one and it worked perfectly. Some cartridges are faulty from the factory so return it where you got it and replace it with another one.
Don't despair! =) If you lubricate the metal rod with a Wd40 pen, it works like a champ. It only gets the lubricant where you need it, unlike a spray which you do not want to use in your printer. Have printed photos flawlessly after this so far, definitely worth trying. =)
×