Question about Whirlpool Washing Machines
When a cycle is started, the lid lock will start clicking, but not engage, resulting in an error code. If I push the lid in just the right spot, I can get the lock to engage. Before I replace the lock switch, I would like to try and correct any alignment issues. Is there anything I can do to troubleshoot before replacing the switch?
NO...the problem you are describing are the typical symptoms of a lid switch malfunction. The lid switch shuts the washer off when you open the lid while the drum is spinning. This is a safety feature to prevent injury from moving parts if you decide to add a garment or stick your hands in the tub for some reason while it is in operation. On some model Whirpool's the washer WILL work initially for the wash cycle, then stop when it gets to the rinse cycle. I would recommend you check your lid switch to make it is not loose or broken. Your washer is also equipped with a lid strike (a small plastic piece on the lid that activates the switch) make sure it is not broken off or missing. This will give the same symptoms of a broken lid switch.
If you require a replacement switch, they can be ordered on line at searspartsdirect.com, or you can go to your nearest appliance parts retailer. The part number for the switch is 3949247. The lid strike (if required) is part number 358684. If you need instructions on how to replace the lid switch, you can use this link if you like:
I don't know how savvy you are, so I thought I would add the instructions just in case. I hope you find all this information helpful. Let me know if you require additional assistance.
Posted on Sep 25, 2008
SOURCE: Whirlpool Duet HT GHW9400PL0
Thanks to Coldcut and several others, I have followed the trail of problems and solutions and successfully fixed the annoying (to say the least) FDL and F11 error codes issue on my Whirlpool GHW9400PL0 purchased in 2005, broken in 2008. I too was extremely frustrated with a load of wash taking 1 or 2 days to complete. Some of the fixes (unplugging the washer for an hour, simultaneously pressing start and cancel) worked temporarily, but eventually I had to call for service. Before that, I fearlessly took the door lock unit apart (not recommended) and reinstalled it. It did not work. I ordered a new door lock. It did not fix the issue. Coldcut already knew that would not work but I tried it anyway. Not a big ticket item and I was afraid to muck with the CUU circuit board.
The whirlpool service center sent a repair guy out within the week, but he failed to show on the scheduled day. Calls to the service center confirmed that he was on his way. An hour late, the service center confirmed I was next on his schedule. Two hours later, I asked to speak to a manager who listened to my compaint and informed me in no uncertain terms that they did not care about customer satisfaction and would not be interested in monitoring their repair partners. I am so glad I took a half day off work without pay to wait for someone who did not value my time. I told the service center I would never buy another Whirlpool appliance and they politely told me that "it was my decision". Indeed.
The repair guy showed up the next day (another no pay day), asked me what the error code was, checked his computer, and informed me I needed a new CCU at twice the price of major online parts suppliers. I sent him away after paying the $80 service fee, and ordered a new CCU online.
With the new CCU on the way and nothing to lose, I took the CCU out of the machine. gaga24008 had wisely advised to be careful prying the board out of the case (thank you) and following Coldcut's instructions I resoldered the relay legs with my circa 1968 Wen soldering gun. Put everything back together (I had previously removed and replaced every connector in the entire machine) and waited for the 6 whimpy relay clicks to prove it didn't work-- but it did work! I've completed 15 or so loads of wash since, and no problems. I'm hanging on to my expensive replacement CCU just in case. I'm wary of the postings which refer to immediate problems after installing a new CCU. My next step will be to hang the dang thing by a bungy cord. Thanks to the many people who have posted solutions to this aggravating issue. I'll be visiting FixYa for any future issues with my tools and appliances.
Posted on Oct 12, 2008
make sure the water inlet valve to the machine where the hoses hook up is in good working order. if you don't get water in the machine will lock you out.
Posted on Oct 16, 2009
Testimonial: "this seems like helpful advice on the surface, but after looking up the error code I'm receiving it is something to do with the motor rotor sensor..."
Just saw this post come up among F51 error codes (as it will show previously posted and answered questions ) and wanted to add some info I have regarding this exact issue you may or may not already have, no harm in posting either way.
The F51 typically indicates a failed "RPS" has been detecected...but it can be the result of other issues...just for future reference and if anyone has not come accross this before.
The scenario you describe is usually associated with a item stuck under the tub or a loose stator or a faulty "RPS" device or connection at the "RPS"...but I don't know if you checked that yet or if you know how, thus the error F51.
**The repair tip below is directly from Whirlpool**
F51 is usually associated with the rotor and stator/RPS assembly and quiet often it is initiated due to a loose rotor or bad RPS...I'd start by checking the bolt.
There is a repair tip regarding this which suggest checking the wires to the RPS and then the rotor, while insuring the center bolt is really tight via applying some "lock tight".
I actually see a lot of these and most times it's a loose rotor bolt, that is where I always start my diagnosis. Here's an exert from my files directly from Whirlpool...
You may want to check the rotor, I've seen the center bolt become extremely loose, thus causing the F51 error, this is where and what to look for shown below...
...but either way that should help out with the repairs and good luck.
Posted on Dec 22, 2011
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