I've cleaned the roller, the filters, blown out the tubes. It sounds like the valve exchanger between the floor option to the wand extension is engaging as soon as I turn on the machine and doesn't ever change back from floor option... What can I do to fix this?
It's possible the sound your hearing is the suction release valve opening up to release the suction if there is a clog or restriction somewhere. If that's not it inspect the changeover valve closely as you pull the handle back into vacuuming mode and back upright. If there is a bad spot on the hose it can prevent it can prevent the changeover valve from seating properly.
SOURCE: Dyson won't go back into upright position to engage suction
The dyson.com website had a solution for this particular problem. Just press in a button in the area around the right wheel while lifting the rear of the vacuum up. This allows the base to roll forward enough to go back into the upright position. I did this and it worked. All fixed.
SOURCE: When I turn on mt dyson is sounds normal. once I
With the DC14 in its upright position, and looking from the back, there is an access hatch just to the right and bottom of the dust canister. Remove this and check for any obstruction. With the hatch still removed, tilt the handle back (as if vacuuming a floor), and you should spot that the mechanism in to which the access hatch fits changes over from one hole to another. This is how suction is transfreered from the telescopic arm to the brush bar when the unit is taken out of the upright position.
With the handle tilted back, the hole you can see is one end of a flexible pipe that leads to the brush bar. Check for any blockage and/or foriegn objects. If there is no obvious problem, you'll need to check the other end of the pipe. You can do this by removing the toe plate on the bottom of the brush bar area. The plate is held by 3 or 4 half turn fasterners - a 5 pence piece is ideal for undoing these.
If still no joy, the only other thing it might be is that the brush bar isnt spinning - this isnt actually lack of suction, but without brush rotation any upright hoover is far less effieicnt at picking up bits from the floor. Brushes not spinning on a DC14 is quiet a difficult thing to fix on a DC14 as there are two separate rubber belts, one of which is hidden under a plastic cover. There is also a clutch mechanism between the belts that can cause problems some times.
SOURCE: I have a Dyson DC17 animal vacuuum. Recently got
you need to check the clean out ports 1 directly under the hose on the bottom and the other where the removable filter is
SOURCE: My Dyson DC17 is picking up on the floor, but the
If there's no suction at the end of the wand, check at the end of the hose. If none here, then there's none at the powerhead, so it's not picking up either.
Check the hose. A clog at the tank port generally result in a clog in the hose as well. If none are visible, detach hose completely, hold one end up and drop a coin in. Lifting the hose should result in the coin falling through. Not doing so means a clog. You may be able to push it through with a broom handle. If that doesn't work, try holding the powerhead end of the hose to the tank port. Turn the vacuum on. This may provide enough suction to pull the clog through.
If not, and you have access to a shop vac or air pressure hose and generator, try blowing the clog out with one of these. Or you can buy an air mattress pump and try that.
SOURCE: Dyson dc27 (not ball version) extension wand will
Hi there,
Sorry to hear you're having difficulties with your DC27. If the wand is jammed, it's likely that the hose was twisted when you replaced the wand on the cleaner the last time you used it. It's easy to rectify:
You should find following these steps untwists the hose, allowing the wand to move up and down without restriction. However, if you need further assistance, please get in touch with us free so one of our experts can run through some troubleshooting checks over the phone with you. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).
Kind regards,
Jack
Dyson Customer Service
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