One of the biggest complaints about this fan is that there is NO manual!
Not like Westinhouse but it's true. If you are having a particular problem, perhaps one of the people on FixYa can help if you post the nature of the difficulty you are having. The most commonly asked question is: "How do you remove the globe to replace the light? It's been answered:
If that is not your particular problem, again, try posting the specific problem so we can help.
I know this does not "solve" your problem, as such, but it may keep you from thinking no one here cares. There simply is no solution since there does not exist any manual.
Hope this helps. If it does, please leave feedback! That is the only way I know if I am being of assistance or just wasting my time.