Question about Kwikset Locks & Locksmithing
Make sure that the bolt hole on the jamb side is recessed enough so the bolt gets a full extension. Without this externsion the bolt will not engage the key release. So when you do your quarter turn you are actually turning more. Remove the strike plate and drill the hole deeper until the bolt can extend all the way. Also double check your key to make sure it is not spurred or worn.
Posted on Sep 11, 2008
Unfortunatley you need to have the key to remove the cylinder. You can take it to a locksmith that can pick" it to remove the cylinder and make you a key but it may be more cost effective to replace it.
Sorry not to be mre help.
Posted on May 22, 2009
The answers to your problem are very numerous.
Usually what has happened is that when the lock was installed the pins (the part of the lock that rides on the cut part of the key) were not facing down. This allows dirt and debris to collect in the pin holes and also if a spring breaks it won't push the pin up to the cut part of the key. Some locks you can't even rotate to a position that faces down.
What I suggest is removing the knob or lever lock from the door and blowing out the key hole with compressed air. Work the key back and forth through the lock and blow it out again. If this doesn't work ... try and get a refund or a replacement from wherever you got it. Remember your time is worth money and so is your frustration. Don't waste allot of time trying to fix something that can be replaced relatively cheaply.
Posted on Oct 13, 2009
I have just experienced the same problem. After 4 calls and an hour on hold, a warranty representative is going to send me replacement cylinders. I am not happy since 3 of the 4 locksets are already installed. My wife and daughter were locked out for 3 hours!!! Would not recommend this product!
Posted on Feb 01, 2010
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