Question about Kwikset Locks & Locksmithing

Open Question

My kwikset smart key door knob won't work. When we lock it with the thumb tumbler you cannot unlock the door. The key won't turn at all when inserted. Any ideas on how to fix this or do we need to replace it?

Posted by Jeremy Jay on


5 Related Answers


  • 38 Answers

SOURCE: kwikset powerbolt 1000 keyless entry deadbolt lock with keypad

Make sure that the bolt hole on the jamb side is recessed enough so the bolt gets a full extension. Without this externsion the bolt will not engage the key release. So when you do your quarter turn you are actually turning more. Remove the strike plate and drill the hole deeper until the bolt can extend all the way. Also double check your key to make sure it is not spurred or worn.

Posted on Sep 11, 2008



  • 10 Answers

SOURCE: Lost entry door key, need to rekey kwikset deadbolt

Unfortunatley you need to have the key to remove the cylinder. You can take it to a locksmith that can pick" it to remove the cylinder and make you a key but it may be more cost effective to replace it.

Sorry not to be mre help.

Posted on May 22, 2009



  • 1 Answer

SOURCE: i have a smart key kwikset lock and i used the

original key or new one dont work now how to fix this please , i have the smart key kwikset.

Posted on Oct 12, 2009


  • 160 Answers

SOURCE: the key for my kwikset door handle lock won't

The answers to your problem are very numerous.
Usually what has happened is that when the lock was installed the pins (the part of the lock that rides on the cut part of the key) were not facing down. This allows dirt and debris to collect in the pin holes and also if a spring breaks it won't push the pin up to the cut part of the key. Some locks you can't even rotate to a position that faces down.
What I suggest is removing the knob or lever lock from the door and blowing out the key hole with compressed air. Work the key back and forth through the lock and blow it out again. If this doesn't work ... try and get a refund or a replacement from wherever you got it. Remember your time is worth money and so is your frustration. Don't waste allot of time trying to fix something that can be replaced relatively cheaply.

Posted on Oct 13, 2009


  • 1 Answer

SOURCE: smart key kwikset lock stopped working with the key.

I have just experienced the same problem. After 4 calls and an hour on hold, a warranty representative is going to send me replacement cylinders. I am not happy since 3 of the 4 locksets are already installed. My wife and daughter were locked out for 3 hours!!! Would not recommend this product!

Posted on Feb 01, 2010

Add Your Answer


Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Will all kwikset keys unlock all kwikset locks?

I've heard of this problem happening. Whenever the key is changed, check it several times before locking the door. If you have keys duplicated, the duplicates must be very accurate or they might not work reliably. Difficult to know what causes this, unless someone is tampering with the lock, or resetting it improperly. Or could be defective cylinders - which would be disappointing. Pin-tumbler cylinders do not have this problem, it's something unique to Kwikset

May 21, 2014 | Kwikset Professional Door Lock...

2 Answers

We have a kwikset smart key and the deadbolt part worked fine for months and then suddenly it won't work. Not happy. What to do? Shirley Johnson

You will have to buy a new lock once the "smartkey" locks up its toast. Very bad design unlike the traditional kwikset pin tumbler lock which can be repaired if something like this were to happen but hardly ever does.

Oct 22, 2010 | Kwikset Locks & Locksmithing

2 Answers

Exterior key for deadbolt just turns around and around.

It sounds like the exterior tumbler is bad, it is less expensive to just replace the whole deadbolt than to have the tumbler repaired.

Jun 15, 2010 | Kwikset Professional Door Lock...

1 Answer

Professional Door Lock installation Kit: After 2-3 years all of the sudden none of our keys...

The lock is bad very common problem with them, If you got 2-3 years out of your "smartkey" lock those things are like dinosaurs most of them don't make it 3 months and this problem happens. Get the traditional pin tumbler version of the Kwikset lock and this will never happen again. Plus it will be an easy swop out since they use the same latch.

May 18, 2010 | Kwikset Professional Door Lock...

1 Answer

Kwikset SmartKey Error in Changing Key to Lock

Your out of luck this new design is terrible once it locks up and no keys turn it, the lock is done you will have to replace it use the traditional pin tumbler style kwikset and it can be rekeyed unlimited times by a locksmith with or without a key.

Apr 22, 2010 | Kwikset Professional Door Lock...

1 Answer

How to remove a tumbler from kwikset entry knob ?

You need a kwikset removal tool. Search kwik set core removal tool to take you to a lock smith supply, or try to buy one locally.

Notice, purchase of this tool may not be legal in your juresdiction and MIGHT be considered burgary tools.

Dec 23, 2009 | Kwikset Professional Door Lock...

6 Answers

Kwikset Smart Key Deadbolt Won't Unlock

Kwikset Smart Key locks are complete junk. I am a locksmith and I am constantly going from house to house replacing these "dumb key" locks with original kwikset pin tumbler locks. What happens is either your key or the wafers inside the lock wear slightly, slightly enough to cause your keys to not turn, and since these locks cannot be picked due to a side bar system, they must be drilled off and thrown away when this happens Unless you have another access point to get in the house. If you do remove lock from the inside, throw it in the trash, buy original kwikset and replace.

Dec 13, 2009 | Kwikset Locks & Locksmithing

2 Answers

Kwikset smart key has no key. need to rekey. how do I do that

Here is the instructions from kwiksets website

Oct 13, 2009 | Kwikset 907 907-L03 Lifetime Polished...

Not finding what you are looking for?
Locks & Locksmithing Logo

Related Topics:

1,202 people viewed this question

Ask a Question

Usually answered in minutes!

Top Kwikset Locks & Locksmithing Experts


Level 3 Expert

85239 Answers

Brad Brown

Level 3 Expert

18520 Answers

john h

Level 3 Expert

23504 Answers

Are you a Kwikset Lock and Locksmithing Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides