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Re: I have a optimum card they gave me they told me to go...
Try this
go on line to the web site that gave you the card
click on activate card
follow the instructions and then you will get an e-mail telling you that the card is ready for use
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I work for SiteNet Host. Its very rare but we refund customers if there is a problem. I would depute it with you payment service, PayPal or Bank Credit Card.
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