Question about Tomtom ONE GPS Receiver
I have got a new tom tom one new edition. When i turned it on all it says is no maps found, how do i solve this.
This problem just happened to me. i'd just bought my new tomtom one and tested it on the journey home. all was well and i was really impressed. that was until I got it home and went to update it to get the latest maps for my area. I installed all the software as instructed by the on screen prompts and downloaded the latest updates. i then went to turn the device on, and was greeted by a message stating ''no maps found!''
after almost two hours of complete frustration, i then tried probably the easiest solution anyone could think of:
First of all, connect the device to your computer and close down tom tom home. (making sure it isn't even open in the system tray).
Now, open my computer and find the device. it will be labelled as a storage device (mine was drive G). Open it up and find where the maps are saved to. Something like, UK and Ireland, or something similar relating the place you live. Once located, delete them manually.
Now, reopen tomtom home and go to tools. Click ''use latest map guarantee''. It will then download the maps again and install them onto the device.
Next disconnect using the option 'disconnect device'' from the device menu.
Finally turn on your tom tom if it doesn't automatically, and you should be back in business. This worked for me, after trying numerous way more complicated solutions I found in various forums.
Hope it works for you too!
Posted on Jan 01, 2009
Just had this same problem. Quite strange. I have a Tomtom One New Edition and connected to a Vista Ultimate computer. Here is what I did to fix the problem I was having.
Exited out of the Tomtom HOME application. Went to "Computer" and right clicked the Tomtom drive (was M: for me, could be different for you) with the Red Icon. Selected properties and click on tools. From there I selected "Error-Checking" and only checked "Automatically scan and fix errors for me". It said it found a couple errors and corrected it. I then doubled clicked the icon in the bottom right portion of my screen which looks like a USB plug with a green check mark on it. I selected the drive and clicked stop. I disconnected the usb plug and then used a small tack on the bottom of the Tomtom unit to reset the device. After that, I turned the unit on and all was fine and I could clearly see that an update was applied.
Good luck! They really should have a support bulletin for this as this is clearly a common issue.
Posted on Dec 27, 2007
Ok, I had the same problem on a 325SE. I contacted tomtom and they were absoloutly AWESOME. They said it was a common problem mostly do to the fact that this was a Black Fridy item and the overwhelming map download request at almost the same time swamped their system.
We did a very simple format of my device and reloaded the map and it works fine.
I do suggest that if you do the map upgrade do it on a hard line not wireless.
In simple we opened tomtom Home adn connected the device. Once it found my gps we turned off tomtom home and went into my computer and deleted the USA_Canada maps and then tried the download when it said I did not have enough space we right clicked on properties and hit the format button. After format we opened tomtom home and disconnected the device. We then reconnected the device and let tomtom hom install everything. Then we loaded the voices and downloaded the map that was stored on my computer. Ta Da.. it works.. Hope that helps. I suggest that you call customer service as the were AWESOME !!!.
Posted on Dec 14, 2009
There is only one way to solve this... It's ain't pretty, you must PURCHASE a new map and install it and then it works fine. I asked TomTom for a refund of the $79.00 map purchase since that is the only fix and they refused, they admitted that that will work and at the same time admitted there is a problem with the OEM map but will NOT take respocability to their customers and give the new maps out free, I am thinking of filling a small claims against them,
Posted on May 01, 2009
I had the same problem after I followed the suggestion of TomTom to update my map on my 1 month old TTone. After downloading and installing the available updates I got the infamous message "No maps found". Of course it was during a weekend after TT Customer service was closed for a couple of days."Googled" the problem and tried all kind of suggestions, but nothing worked. Dec31,07 I decided to phone their Customer Service number, but before I did I verified if new updates and fixes had become available and behold there were two. I downloaded and installed them and the unit worked immediately again. I think there was a flaw in their firmware and hope this upgrade/update will solve your problems too. Happy New Year.
Posted on Dec 31, 2007
APPLE MAC Easy fix, No file transfer no exe,s no.pls,s no file transfers. Go to TomTom Home and click on Manage My Device make sure the top folder says items on device click on maps and click on remove items from device ( do not do this if you have purchased maps) the maps will back up on your computer, after they are removed go to top of page at TomTom Home and click on tools and click on Use Latest map Guarantee make sure it loads from online and not from your computer back up file, after it loads (takes about a hour ) it should work.
Posted on Dec 28, 2009
Believe it or not, after trying everything. Disable your anti-virus before downloading & installing their updates. For some reason, they have gone back in the past & their updates get messed up by the anivirus. If you have already downloaded them & they are on your computer, delete them & download them again. This way is actually very easy & after that you can just restart you anti-virus.
Posted on May 21, 2008
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