Replaced batteries on my smart code lock entered code ,will not lock and unlock and I get the green light followed immediately by red on inside and if I hit the lock button all digits flash red....

INITIAL BATTERY INSTALLATION
1. Remove the key plate cover, insert the key into the keypad and open the door.
2. Remove the battery cover plate located on the inside of the door.
3. Install 4 AA batteries provided and replace the battery cover.
NOTE
: If both the red and green lights are on while the safe is open, this indicates that the batteries are low and need
to be changed.

TO SET UP OR CHANGE A USER CODE
1. With the door open, locate the red button on the back of the door near the hinge.
2. Press the red button and listen for the beep.
3. Immediately enter your new passcode (3-6 digits long)
4. Immediately after entering your new passcode, press the "A" or "B" button on the keypad. Your new user passcode is now stored.
NOTE:
This safe stores up to 2 passcodes (a user code and a manager code). Entering a third code will erase the
first passcode entered.

SETTING UP OR CHANGING A MANAGER PASSCODE
1. Open your safe with the passcode you wish to change and leave the door ajar.
2. Press the "0" button on the keypad twice. Press the red button, listen for a beep and then enter your new user passcode.
New user passcodes may be 3-6 digits long.
3. Immediately after entering your new code, press the "A" or "B" button on the keypad. Your user code is now changed.
OPENING THE SAFE
1. Input your code and then press the "B" button, the green light will turn on.
2. Turn the knob clockwise within 5 seconds to open the door.
3. Each key pressed will be accompanied by a buzzer and a yellow flashing light. If the entered code is invalid the yellow light will
flash and the buzzer will quickly sound, this indicates the code needs to be re-entered.

CAUTION
: Entering the incorrect passcode 3 times will lock the system for 20 seconds.


More information can be found in the attached document web page.

http://www.paragonlockandsafe.com/manuals/mastermanual.pdf

"My keypad won't light up when door is locked when you push lock won't light up green."

Try this:

To make the keys light up when you want to enter your code, you have to push the lock button on the keypad first. If the keypad light never comes on, open the door and manually lock the interior lock, then press the keypad lock button. The above instructions should then work.

Good luck--and please provide feedback if this helps!

Please follow these steps
Programming a user code
There are two ways to program a user code.
A 1. Press the Program key.
2. Enter the Factory Code. The green LED remains ON
while you enter the 5-digit user code of your choice.
After 5 digits are entered the green LED turns OFF.
(To enter a new User Code, repeat these steps.)
B 1. Press the red button inside the safe. The lock will
beep and the green LED will come on.
2. Enter a 5-digit user code.
(To enter a new User Code, repeat these steps.)
Keep your new user code secure.
For your records, please copy it here:
____ ____ ____ ____ ____
Programming a password
1. Press the Program key.
2. Press it a second time.
3. Enter your 5-digit User Code. The green LED remains ON.
4. Enter the 5-digit Password of your choice (any combination
except 00000.) After 5 digits are entered, the green LED
turns OFF.
(To enter a new Password, repeat these steps. To erase the
Password, press Program twice, enter your User Code and then
enter 00000.)

Battery replacement
Below When old batteries are removed for replacement, your Password will be voided; only Factory and User Codes will work. To
reestablish your Password, follow the directions above under
Programming a Password.
Key override
If your electronic lock fails or you do not have any codes
available, you may use a key override to access this unit.
1. Remove the battery cover, disconnect and remove the
battery holder.
2. Insert the skeleton key (second set of keys provided)
into the key hole inside the opening for the battery.
3. Turn the key to the right.
4. Turn the four bit key to the right.
5. Open the door.
Signals
Your electronic-lock safe communicates by means of several
audio/visual signals.
Red (Error) LED + three beeps indicates
one of the following:
1. You have pressed Program key out of sequence
2. You have entered an invalid code or password.
3. You have let 5 seconds or more elapse between key entries.
Green (Proceed) LED + single beep occurs
1. After entering each digit of Factory or User Code, or
Password
2. After pressing Clear key
3. After pressing Program key
Green LED only
1. Comes on after you enter a valid code/password and
remains lit during the 4-second period in which the safe
can be opened.
2. Comes ON in the Program User Code mode after you enter
the Factory Code and remains lit until you have finished
entering a 5-digit User Code.
3. Comes ON in the Program Password mode after you have
entered your User Code and remains ON until you have
entered a 5-digit password.
Yellow LED
Indicates low battery and will typically not turn ON until
battery has been in use approximately two years or longer.
Your electronic lock automatically performs a low battery test
during each lock use.
If a �low battery� condition is detected the Yellow LED will
come ON and remain ON during each subsequent lock
operation. (The lock will continue to function in a Low Battery
state, until battery failure.) The Yellow LED will turn OFF only
after three consecutive Good Battery readings or after the low
batteries are replaced. (Note: If the new batteries are installed
in less than 60 seconds the Yellow LED may come ON and stay
ON during the first lock operation before it returns to OFF.)
NOTE: It is recommended you replace the batteries after two
years, or when the yellow LED remains on.

reset all code and retry...

1. To program the first code, press the reset button once, then enter your 4-8 digit code on the exterior keypad, then immediately press the middle lock button on the exterior keypad. You will hear a beep. This signals that your code has been accepted.
2. To program the second code, press the reset button twice , then enter your 4-8 digit code on the exterior keypad, then immediately press the middle lock button on the exterior keypad. You will hear a beep. This signals that your code has been accepted.
3. To program the third code, press the reset button 3 time, then enter your 4-8 digit code on the exterior keypad, then immediately press the middle lock button on the exterior keypad. You will hear a beep. This signals that your code has been accepted.

Good lock
Good unlock

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You have to take the batteries out then hold down the lock button on the outside of the door and slide the batteries back in wait for a couple seconds..... Let go, push the button on the inside to program your lock code .....enter your lock code and then hit lock button. It should work, coustomer service number is 1-800-327-5652

The battery change probably reset it to defaults, do you have the manual, Try the default code.

if you don't know or don't have a manual please post me the brand and model.

6. Resetting the code: - please follow these instructions to reset the code on your Powerbolt 1000 unit:

• Remove the inner cover plate from the lock.
• Locate the small round program button near the left side of the circuit board (Red or Black).
• To program, the latch should be extended out in the lock position, press the reset button once, then enter your 4-8 digit code on the exterior keypad, then immediately press the middle lock button on the exterior keypad. You will hear a beep. Re-enter the same 4-8 digit code to confirm, the latch should retract. This completes the programming. This signals that your code has been accepted.
• To enter a second code, follow the same procedures as in step 3, but this time press the reset button twice then enter your code.

7. Replacing the batteries: - please follow these instructions to replace the batteries on your Powerbolt 1000 unit:

• Remove inner cover plate located above the thumb turn on the inside of the door
• Replace all 4 batteries with quality alkaline AA batteries. (Do not use rechargeable batteries.)
• Ensure that the batteries are correctly oriented or unit will not function properly.

8. Changing the password code: - please follow these instructions:

• Manually put the bolt in extended (lock) position. Press PROGRAM button once, enter new 4 - 8 digit code and then press LOCK.
• Press PROGRAM button twice, enter the same new code and then press LOCK once.
• Press PROGRAM button three times, enter the same new code and then press LOCK once.
  
  These stept will program only the new code you enter for your unit.

9. Why is my Powerbolt 1000 unit beeping? - To determine why your lock is beeping, please follow these steps:

• Take out batteries and unplug powerstrip.
• Let is sit for 1 minute then put the batteries back in and wait another minute.
• If it does not beep, the keypad needs to be replaced (17733-1).
• If the unit beeps, the powerboard needs to be replaced (A17734-4,3 Powerboard 1460 brass finish; A17734-4,26D Powerboard 1460 satin chrome finish; A17734-4,5 Powerboard 1460 antique brass finish; A17734-4,11P Powerboard 1460 bronze finish).

Just follow the steps carefully and you should be up and running again. Thanks for the model number.

1) To reset/change the SMART LOCK code, follow these steps.

Press the MENU button on the remote to display the on-screen menu.

Press the Cursor Up (also known as CH + button, above menu button) or Cursor Down (CH - below the menu button) to highlight SMART LOCK. Then press the Cursor Right (VOL + button to right of menu button) to display the SmartLock ACCESS CODE screen.

Using the numbers on the remote keypad, enter 0 7 1 1. " INCORRECT CODE" will appear on the screen. Enter the code 0 7 1 1 again.

Cursor Down to CHANGE CODE and enter 0 7 1 1 and then CONFIRM CODE and enter 0 7 1 1.

Press the STATUS / EXIT button (left of CH +) to save the new code in memory.

2) If the grandkids have locked out any channels, then you will have to perform the following steps:

Press MENU, highlight SMART LOCK, right arrow, enter 0 7 1 1, confirm by entering 0 7 1 1 again.
Cursor to BLOCKING OPTIONS, right arrow, and highlight CLEAR ALL, right arrow.

You should then see CHANNEL....ALL, LOCK....YES, ALL UNLOCKED.

3) To turn SMART LOCK off, follow these steps.

Press MENU, highlight SMART LOCK, right arrow, enter 0 7 1 1, confirm by entering 0 7 1 1 again.
Cursor to BLOCKING OPTIONS, right arrow, and highlight BLOCKING OPTIONS, right arrow,

Hello,

I am a Safe Specialist i have been reading some of your problems and this should help there is no code if you have lost yours only the default code for the model 1610 the default code is: 77,22,09,11,64 try that if you havent changed it and with this problem with people not getting the handle open with the green light happening i suspect this is a issue with the lock mechanism i have had many of the same problems with people bringing them in when you get you safe open it and where the lock is put some lubricate on the lock regulary as the lock sticks and wont open if you havent done this then you cannot get it open see you local safe specialist and tell them what i have said and they may or may not be able to get your safe open i hope this has helped Rob Safe Specialist World.