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I need help please anyone i have no sound coming from my hp stream 11-d009tu i have uninstalled and re installed my auido drivers and still nothing

Its telling me one or more probrams not working or endpoint i have team viewer 13 if that helps

Posted by Terrance Johnston on


1 Answer

Larry Ng

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  • 6,054 Answers

Step by step inch by inch
BT sound ok
HDMI sound ok
main sounds dead. at internal and at ext. 3.5mm line out jack dead.
that means BIOS has that chip off , so go to BIOS and turn it on
if it is on, the get the driver from HP

you have yet told the full service tag data here.
so i cant even go to hp for you and ask them can I.
so why dont you go to hp and ask them
and they will ask you for the service tag, or fails.

Posted on Jan 02, 2018

Testimonial: "No nothing if i connect bluetooth or hdmi i have sound no sound from 3.5 jack or pc speakers"

  • 2 more comments 
  • Anonymous Jan 02, 2018

    learn that This PC has 3 sounds devices
    the intel GPU set does HDMI sound.
    the Bluetooth has its sound decoder
    and last the main sound chip(runs the 3.5mm jack and the internal speaker.
    guess which one is borked up?

    the reason it's dead is here.

    1: the main chip was turned off in BIOS by kids or some one.(LOOK YET?)
    2: the driver was replace with the wrong one. killing it dead. (KIDS AGAIN)
    3: or other reasons, why not ask HP real for the correct driver, and not ask here at fixya. we have no drivers here. ok?

    go to
    ask on theRE forum
    HP experts then beg for the service tag
    you fail that and you fail.
    the tag shows a nnnnnABA# number
    these codeS tell them what chips were there day 1 new.
    if Your reloaded the F11 HP recovery and are on line now, and the sound is dead.
    Id first guess that its turned off in BIOS.

    your PC can in fact have vast numbers of different mother boards, (sound ,and more.
    why even ask lacking that fact.
    for sure at HP.

    you could also.
    go in to bios and flip the reset bios to defaults and then the chip wakes up.
    It must show up in device manager and yours is missing. i see.

  • Anonymous May 22, 2018

    "No nothing.(dot period) except...

    if i connect bluetooth or hdmi,then i have sound .but
    no sound from 3.5 jack or pc speakers"

    the periods really helped.
    But yes if figured it all out.

  • Larry Ng
    Larry Ng May 22, 2018

    I do not do house calls ever.
    im retired now, that ended 10 years ago.
    in some cases,(facts are great no?)
    HP even needs 3 numbers to match a driver.
    serial numbers in some cases.
    and again, Im not HP nor do I have access to any data bases with HP serials in it.
    I know of no non HP tech that has that secret
    why not ask HP, is your ISP blocking

  • Larry Ng
    Larry Ng May 22, 2018

    the sure i always look in BIOS first
    to make double sure the kids did not play there, and turn off the sound chip.

    kids = whomever did it for whatever reasons ever.
    on OLD PC , we make sure the RTC coin cell is good. 5-7 year life span
    if not good cell, the bios goes nuts
    even losing sound.
    time of day or date.
    and endless pain there... first things first
    RTC coin
    BIOS reset.
    make sure the sound is enabled in BIOS.
    the in windows load the HP driver from HP.
    end story.

    again it must match your service TAG data.
    unstated by you nor did you ask HP and answer the same question from them.



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