Stuck dvd drawer on Toshiba SD V 391 - Toshiba Televison & Video

Sometimes DVD player drawers get stuck closed because the disc inside isn't seated properly. At other times the player may have another problem. The first step in discovering if it is the disc or another issue is to remove the disc. Most DVD players have a secret eject button. It allows you to open the drawer when a disc gets stuck and cannot be ejected normally.
For this you'll need a standard size paperclip.

1. Unfold the paperclip and make it as straight as possible.
2. Look closely at your DVD player . Push the tip the paper clip into the small hole on the tray cover on the front of the Toshiba. The hole is on the right side of the cover.
3. Press inward gently with the paperclip until you feel a slight resistance, then continue pushing to engage the internal eject button. The tray should pop open partway.
4. Gently pull the drawer until it's fully retracted. Be careful not to pull too far.
5. Remove your disc from the drive.
6. Before you reinsert another disc, use the remote and/or buttons on the player to close the door, and reopen it. You can also press carefully with your fingers. If you cannot open/close the drawer normally at this point, do not put in a new disc until you have repaired the problem.

What You Need

see this steps and fix it. God bless you
Possible causes:

1. Worn, stretched, oily, flabby, belt.
2. Dirty mechanism or gummed up lubrication.
3. Stripped gear or other mechanical damage.
4. Defective motor or bad connections to motor.
5. Bad drawer/eject button.
6. Missing/bad voltages from power supply.
7. Defective microcontroller or other logic.
8. Dealer antitheft lock enabled.

Look for a small hole... if there is one, use a paperclip to press in the hole. It should help eject the CD. If that won't work and you are trashing the DVD player, you can always force the drawer open to get your CD out. Just pull on it or pry it open. You'll most likely break the track... so be prepared to trash it! OR you could take the screws out and take the unit apart... then you can get the CD out that way.

I just had the same issue with this old, hardly used the SD-V391 DVD/CD drawer not opening. Took off the cover (5 screws, 3 back, one on each side), plugged in, heard the DVD motor whirling but no activity. Manually opened the mech tray by the white slide release (right side, under the mech), and saw the motor gear was not on the motor post. Found the gear, replaced it on the motor post, and works. Hope this helps folks, saved 20-30 bucks for a player at a thrifty, time to do this fixya was about 10 mins.

There is a small belt that has become worn or has broken. Open the DVD palyer, press the open key push on the silver disc, the tray will open, . On the tray pul the two tabs up gently, remove tray. Belt is located there

take the top cover off and have a look at the dvd,which has probably come off the tray. it is jammed for some reason

If you can find a piece of stiff wire, put a small 90 degree bend onto one end and try to hook the edge or middle of the DVD drawer and pull out the drawer. It will resist a bit but should come out.

the same thing happened to me and I switched off at the plug had a cup of coffee and switched back on and the drawer opened and no probs since

This may need a trip to the shop.

I would try to bring the device to a worktable and using gentle probes, ease the door open when activated.

I assume that there is a noise when you activate the door open feature.

Simple issue, the lead laser cannot read any data, for better result please try to check with the DVD shop.


Hope you like my solution please rate me solved.

Best regards,


Philip