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Jose G Pickard Posted on Dec 28, 2017

I just sendo via e mail my new Credit card and hjave no access to netflix. Why?

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Justin Bonnema

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  • Contributor 26 Answers
  • Posted on Dec 28, 2017
Justin Bonnema
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You just need to call Netflix support and update your billing, they probably have your old card on your account and cannot charge it for monthly service.

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budmrtn

Bud Martin

  • 11361 Answers
  • Posted on Oct 29, 2010

SOURCE: Hello, I recently signed up with

Not much we can do here, try contacting them at Questions? 1-866-636-3076

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Related Questions:

0helpful
1answer

I need to get into my netflix account so i can change my credit card number

Go to Netflix online and on the upper right select "Sign In". Enter your e-mail address as the username and then enter your password.
If you don't know the password, then click on "need help?" and they will email you your password.
Once you log in, click on "Account" in the upper right and you will see all your info including credit card and you can edit the number form there.
Jan 02, 2019 • Netflix
0helpful
1answer

I received an e mail supposedly from netflix asking for updated credit card info. Is this rsally from you or was it a hoax? If true how do i upgrade my credit card info?

it is a scam to get your details
if you want confirmation, find your last netflix account and call the number on it not the one on the message
reason is that if they are getting regular payments there is no need to update anything
0helpful
1answer

I actually completed the form with credit card details but am not sure if I have now renewed for netflix

FIXYA unpaid volunteers cannot access your credit card account or your Netflix subscription.
0helpful
1answer

Netflix account sign in

Netflix offers users the ability to rent movies and TV shows through the mail on DVD or Bluray and also allows users to watch select shows or movies online using a computer or certain other devices.

Occasionally users encounter errors when attempting to log in to their Netflix accounts.

These errors can be as simple as an incorrectly typed password to more complex issues with the Netflix service itself.
Credential Problems

Many login problems are caused by an incorrect email address or password when attempting to log in.

This can be due to typos or other misspellings, or recent password changes that were forgotten. Netflix offers the ability to recover passwords and usernames via the "Need Help Signing In?" link below the login fields on the Netflix home page.

Clicking the link allows the user to recover her password by entering her email address, and also gives the option to advance to a second recovery screen if she does not have access to that email address anymore.

The second screen allows the user to prove her identity by entering the first name, last name and credit card number associated with the Netflix account.

Service Errors

Login problems occasionally occur due to errors with the Netflix service itself.

When these problems occur, a message appears that explains a site error has occurred, directing the user back to the Netflix home page.

The user should attempt logging in again in case of a one-time error, though site-wide service errors do occasionally occur.

Depending on the nature of the error, once logged in the user may experience problems when trying to watch movies instantly or attempting to edit his DVD queue.

Site-wide service errors do not affect the ability of Netflix to send and receive movies by mail.

Account Problems

If a problem exists with a user's Netflix account due to a failed payment attempt, the user can still log in but is directed to a page informing him of the problem instead of his standard account home page.

Until the problem is resolved, he will be unable to watch movies instantly, receive DVD or Blu-ray discs from the service and will be required to return any movies currently at his home to avoid additional fees.

Account problems can typically be resolved by authorizing Netflix to retry the last payment attempt on the user's credit card or by supplying a new credit card number for payment purposes.


Device Connection Errors

When attempting to watch movies or TV shows on Netflix-ready devices such as a Nintendo Wii, Xbox 360 or Roku streaming media player connection errors sometimes occur while the device attempts to log in to the user's Netflix account.

These errors may occur because the Internet connection the devices use is not properly configured, limited bandwidth to and from the user's home or problems with the device-specific version of the Netflix service.

If the device cannot connect and log in to Netflix, the user should check the device's Internet connection and try connecting again later.

Netflix log-in problems
http://www.product-reviews.net/2010/10/21/netflix-down-login-problems-are-you-affected/
3helpful
1answer

Account change

Please ... please remove this !!!! as you're sharing your credit card info with the world ! and some crook(s) may use it to buy stuff on line and charge to your credit card.

If you don't know how to remove this post and your credit card in, please call your credit card company to put a halt / stop to any charges being made to the credit card

DO IT RIGHT AWAY .... unless you want bad people to start using it !!!
Nov 05, 2013 • Netflix
3helpful
1answer

Malls I am unable to log in my netflix account

Netflix offers users the ability to rent movies and TV shows through the mail on DVD or Bluray and also allows users to watch select shows or movies online using a computer or certain other devices. Occasionally users encounter errors when attempting to log in to their Netflix accounts. These errors can be as simple as an incorrectly typed password to more complex issues with the Netflix service itself.

Credential Problems b> Many login problems are caused by an incorrect email address or password when attempting to log in. This can be due to typos or other misspellings, or recent password changes that were forgotten. Netflix offers the ability to recover passwords and usernames via the "Need Help Signing In?" link below the login fields on the Netflix home page. Clicking the link allows the user to recover her password by entering her email address, and also gives the option to advance to a second recovery screen if she does not have access to that email address anymore. The second screen allows the user to prove her identity by entering the first name, last name and credit card number associated with the Netflix account. Service Errors b> Login problems occasionally occur due to errors with the Netflix service itself. When these problems occur, a message appears that explains a site error has occurred, directing the user back to the Netflix home page. The user should attempt logging in again in case of a one-time error, though site-wide service errors do occasionally occur. Depending on the nature of the error, once logged in the user may experience problems when trying to watch movies instantly or attempting to edit his DVD queue. Site-wide service errors do not affect the ability of Netflix to send and receive movies by mail. Account Problems b> If a problem exists with a user's Netflix account due to a failed payment attempt, the user can still log in but is directed to a page informing him of the problem instead of his standard account home page. Until the problem is resolved, he will be unable to watch movies instantly, receive DVD or Blu-ray discs from the service and will be required to return any movies currently at his home to avoid additional fees. Account problems can typically be resolved by authorizing Netflix to retry the last payment attempt on the user's credit card or by supplying a new credit card number for payment purposes. Device Connection Errors b> When attempting to watch movies or TV shows on Netflix-ready devices such as a Nintendo Wii, Xbox 360 or Roku streaming media player connection errors sometimes occur while the device attempts to log in to the user's Netflix account. These errors may occur because the Internet connection the devices use is not properly configured, limited bandwidth to and from the user's home or problems with the device-specific version of the Netflix service. If the device cannot connect and log in to Netflix, the user should check the device's Internet connection and try connecting again later.
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