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My Wacom Cintiq power and connectivity works but its display is completely blank.

I bought a Wacom Cintiq 22HD 2014 model. It has been working fine however now when I plug it all in, only the LED power indicator comes on and the screen doesn't display anything. No light, no flicker, nothing at all just dead blank screen. I have tried replacing the VGA chord. I used some different chords and even a brand new one and also tried it on a different computer! The other thing to note is that my computer is picking up the wacom still and i can see the additional monitor in the Control Panel settings for Displays on my Windows computer. I am all out of options as i obviously cant afford to send it back for repair since that would cost me more than i bought it for. I've contacted original owner and they say they never had the problem which i do believe because it worked for me fine and I felt they were trustworthy. The only thing I havent tried is taking it apart and just looking to see if there are some loose connections but thought I'd check here first!

Posted by Baboon on

  • Brook Lynn
    Brook Lynn May 29, 2019

    Your issue is a common one and I'm going to give you the fix even though this thread is cold. It is one of the 10uF SMD capacitors. If you have power but no display this is the culprit. Tell this to your local repair shop. I do this repair locally for $200

  • Brook Lynn
    Brook Lynn May 29, 2019

    Here is a video if you'd like to do it yourself.https://www.youtube.com/watch?v=KQtBlS2T...

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5 Related Answers

antiochpc

Kevin Shafer

  • 1314 Answers

SOURCE: Monitor works on one computer, but not the other

The problem is not your monitor, but the video card on your computer that it doesn't work on. If the video output on your computer is built in, residing near your keyboard / mouse ports, you can purchase another video card to put into your computer and connect your monitor up to that instead. If it attaches to a separate card inside your computer, just replace it. There are three kinds you can get, AGP, PCI, or PCIe. Make sure you get one that will fit inside your computer.

Posted on Jun 26, 2007

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Anonymous

  • 1 Answer

SOURCE: monitor started to flicker then went blank

I have a envision professional series and I love it, but I will get to the point.
I recent ly received a Envision EN9410e monitor, had the same problem (flickering screen then turned on, then off then on then blank). The problem is bad capacitors. There are 7 electrolytic capXon capacitors that will need to be replaced. You should see if the caps are bulging or leaking, if so replace. As known by many replace with the same capacitance and voltage. There are a few incidences that the capacitors where replaced and the problem wasn’t solved; this is because the cap problem wasn’t taken care of and damage occurred to another part of the monitor. The back light is a Royer oscillator (cool things) and it uses two smd mosfet transistors. They are on the green side of the circuit board near a big control chip (they each look like a off rectangle black square with eight pins) you need to see if there is any carbon or chard residue between the pins or burning smell from them, if there is you need to remove the transistor and do some board repair then ether put a new transistor or try the old one. No offence to the people at Envision but not smart putting the drain, gate and source so close to each other under the chip where there is such high voltage! Hope this helps.

Posted on Sep 29, 2009

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multilinkent

HTS Sri Aman

  • 739 Answers

SOURCE: I've had this same issue! My Wacom Cintiq 12WX

Hi 13ambreuer

"Signal out of Range"
is a problem between the graphics card, monitor, motherboard or graphics card port.
if you have to do troubleshooting on the monitor and display card, proved no problem to it. This means that the problem now is the motherboard and graphics card port.
(But should remember, problems ram, power supply and processor also causes the same error) * Sometimes *)
mean here you have to do the troubleshooting on all hardware on your computer

thnks&regards

Posted on Dec 09, 2010

japi82

japi82

  • 1 Answer

SOURCE: Wacom Cintiq won't turn on

My cintiq 21UX had a problem.
Pen worked, but there was no picture.

FIRST
I re-installed newest software
Unplugged power cables. Rebooted my apple.
Didn't work.

THEN
Deleted all wacom drivers from apple, unplugged screen and worked with one screen. Then re-installed everything. Nothing happend.

AFTER THAT
...all hope was gone.
Then I went behind my apple. There was cintiq's owe screen cable and two adapters in it. I Took adapters apart and put them back. Instantly after that picture came back to my Cintiq 21ux.

Sorry, bad english.
Hope that I can help.

Posted on Dec 31, 2012

bruce_sharpe

Bruce Sharpe

  • 1 Answer

SOURCE: Benq E2200HD No Cable Connected!

Just to clarify the solution posted by mnk1001: The button to press to change the input is the Enter button.

Glad there was such a simple solution to this mysterious problem! Too bad the monitor doesn't auto-detect the input.

Posted on Sep 07, 2013

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