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Sharon Hofstra Haugen Posted on Dec 21, 2017
Answered by a Fixya Expert

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My 5520 printer keeps saying paper jam and the carriage willnot move. I hv unplugged as advised waited and same thing happens

1 Answer

David Sampson

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  • Expert 49 Answers
  • Posted on Dec 21, 2017
David Sampson
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Joined: Oct 22, 2009
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Have you checked inside the printer sometimes I doesn't have to be a whole sheet of paper jamming the carriage sometimes it's just a small piece of paper causing the obstruction I hope this helps

5 Related Answers

Anonymous

  • 14 Answers
  • Posted on Aug 01, 2008

SOURCE: Carriage Jam -- Paper Jam

I have serviced an officejet pro L7580 which was showing a paper jam error when powered on. our customer had had a paper jam and removed the paper . I found small peices of paper in the pick up assy gears. If you remove the rear door, you need to check the 2 small white gears on the left. turn the roller slowly by hand and clear any paper stuck between the teeth. (they may be very small).

after doing this....no more paper jam errors for me!

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Anonymous

  • 111 Answers
  • Posted on Oct 10, 2008

SOURCE: Printer keeps saying carriage jam

I hate to state the obvious, but maybe your printer has a carriage jam. Fortunately, HP.com publishes a web page that can tell you how to clear the problem:

Carriage Jam Document

Good luck.

Anonymous

  • 679 Answers
  • Posted on Feb 03, 2009

SOURCE: carriage jam/officejet G85xi

SolutionStep one: Perform a power reset and connect the printer directly into the electrical outlet Remove all the paper loaded in the main input tray.
Make sure that the product is turned off. 
Disconnect the USB cable from the back of the product.
Disconnect the power cord from the product.
Disconnect the power cord from the electrical outlet and wait 10 seconds.
Reconnect the power cord directly into the electrical outlet and check for the following.
Make sure that the power cord used is the one provided with the product.
If a computer is connected to the product, make sure that the computer is connected to a grounded (three-prong) wall outlet.
Make sure that the power cord is firmly connected to both the product and the power supply.
Reconnect the power cord to the back of the product.
Press the power button ( ) to turn on the product.
Reconnect the USB cable to the back of the product.
If the issue is resolved, proceed to Step six: Print a self-test page.
If the issue continues, proceed to the next step.

for more information please go to below link>>

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01458822&cc=us&lc=en&dlc=en

Thanks for using FixYa.

Anonymous

  • 2 Answers
  • Posted on Apr 20, 2009

SOURCE: Carriage Paper Jam in Photosmart hp c6180 all-in-one-printer

Here's what you do. Take a look at the photo below.
Open the cover of the printer, where the ink cartridges are located. Behind the ink cartridges is the carriage, which is a box that moves side-to-side on a pair of rails. It's the thing that sprays the ink onto the paper.

You have to reach in with your hand and slide this thing to the center. Then, look to the very sides, left and right, for any bits of paper. If you look at the second picture, you can see my finger pointing to a small bit of paper that tore of and got jammed into the side. See the little crumpled bit of paper? It's preventing the carriage from sliding all the way to the right. You could have little bits on the right or left side. I had to reach in with needle-nose pliers to grab the paper bits out, but maybe your fingers are small enough.

Once the little bits of paper were out, I was back in business. Good luck!

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Ben Johnson

  • 686 Answers
  • Posted on Feb 12, 2010

SOURCE: Error message carriage jam and/or paper jam

Often a carriage jam is caused by a paper jam. If you're getting a carriage jam message and a paper jam message, this video should help.
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Related Questions:

0helpful
1answer

The on button light flashing only.

Welcome to FixYa!

A blinking power light for HP DeskJet D2360 means 3 things.

1. The cover is open.
Close the printer cover properly.
2. There is no loaded paper or the paper in the paper tray is not loaded properly.
Load the paper properly in to the paper tray.
3. Paper Jam and/or Carriage Jam.
Follow the instructions below.

> Turn of the printer and unplug the power cord at the back of your printer.
> Open the back door of the printer.
jas247_38.gif
> Remove any paper or foreign object that you see gently.
> Close the back door of the printer.
jas247_39.gif
> Open the front cover of the printer
> Move the carriage (where the ink cartridge sits) left and right. Make sure that it moves freely.
Remove any paper or foreign objects that is preventing it from moving freely.
jas247_40.gif
> Close the front cover.
> Connect back the power cord.
> Turn the printer on using the power button.

If it doesn't not resolve the issue, reset the printer.
1. Turn the printer on.
2. Unplug the power cord at the back of your printer while it is on.
3. Unplug the USB cable at the back of your printer while it is on.
4. Wait for 2 minutes.
5. Connect back the power cord and USB cable.
6. Turn on the printer using the power button.

I hope this will help.
Thanks for using FixYa and keep me posted.
Jas247
0helpful
2answers

What is a carriage jam

here are some solutions for your carriage jam error.

1. Clear any jam...remove loose paper.
2.Clear the jam from the back of the printer
clip_image001.gif
turn off the printer...remove the rear access door..
pull the paper out of the roller and return the rear access door.
3. Clear the paper jam from the front of the printer..while printer is on..open the carriage access door..
clip_image002.gif
disconnect the power cable from the back.. remove the paper output tray.
clip_image003.jpg
look inside the product..check for torn papers..gently pull out the paper fromthe roller...return the paper output tray and the carriage access door. plugthe power corn and turn on..
4. Make sure the carriages move freely...while the printer is on.. open the carriageaccess door.
clip_image002.gif
disconnect the power cord from the back..remove the paper output tray...lookinside if the carriage is stuck and if there is no papers or object that restrictthe carriage to move..return the output tray.. return the carriage accessdoor...
And lastly after doing this steps try to reset the printer and try to print..

To reset the printer....press the power button to turn on theprinter..disconnect the power cord from the product..disconnect the power cordfrom the wall outlet.. wait for 15 seconds.. plug the power cord to the wallsocket....plug the power cord at the back of the printer.. press the power onof the printer.. try to print the test page...

http://www.fixya.com/support/t6088190-hp_7400_displayshttp://www.fixya.com/support/t6088190-hp_7400_displays
Good luck! hope this solve the problem

Much appreciated if you rate this help.. thanks
0helpful
1answer

Carriage Jam

Carraige rod is the rod that holds the cartridges and moves while printing on the paper and spreads ink on the paper and if this rod is jammed it is known as carraige jam.
Please follow the below steps.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01423360&cc=us&lc=en&dlc=en&product=3204464

Please open this link and follow the steps.

If still the issue persists, please follow the below steps.
STEP 1.
1. Un plug the power chord from the back of the printer.
2. Press and hold the power button of the printer.Wait for 30 seconds.
3. While holding the power button, re-plug the power cable.
4. Turn on the printer, if it is not on.

STEP 2.
Reset the All-in-One to the factory default settings by using these instructions:

1. Unplug the power cable from printer when the printer is powered on.

2. Press and hold OK and HELP buttons while plugging in the power cord.

Thanks Bye.
Please take care and KEEP SMILING.
0helpful
1answer

My hp 1040 constantly jams have tried to clean it and makes little or no difference any suggestions. It will print half of a page then it will say that it is jamed.

>first try to power reset the fax machine, then see if the error still persist..to to a power reset unplug power cord from the back and wall outlet then wait 30 sec and then plug it back
>if the error still persist open the the rear access door and check the if there is any jammed paper in there.using a lint free cloth lightly moistened with distilled water wipe the rollers clean. also check if there is a paper jam from the inside of the printer by opening the cartridge access door
>If there is no paper jam and it gives you a paper jam error message then try to check if the carriage can move freely, first while the printer is on open the cartridge access door of printer cover, the carriage will move to the center which will give you access on it, now unplug power cord from the back of printer with out pressing the power button off. try to check if there is any debris or paper that is blocking the carriage path. with your fingers try also to move the carriage from left to right and see if it can move freely. if the carriage can not move then you have a carriage jam which causes also the paper to jam, if it can move freely then try printing and see if it will jam again.
>also try to remove and reseat the ink cartridge.
>if this will not resolve the issue try a hardware reset, while the fax is on unplug the power cord from the back with out turning it off. press and hold # and 6 at the same time.while holding the buttons plug back the power cord and wait till you see semi-full or nvn reset when it turns back on then release the buttons. if the machine will not automatically power back on press the power button. it should ask for you to select language, region etc a proof that you have successfully done the reset..try printing...
>if it jams again contact hp and ask for replacement if it is still in warranty if its not ask for an upgrade


3helpful
3answers

Won't print. Message says "carriage jam. Open door and clear carriage jam." There is no jammed paper or anything visible. Put door back on, still won't print. have turned on and off, and reinserted paper....

It is giving carriage jam not a paper jam the carriage is the part which carries cartridges on it. It seems your carriage is jam and can't move left and right so open the door and try to move your carriage with the help of rubber roller which moves your printer. Also clean the steel road on which the carriage moves just check at the corner of cartridge carriage if any paper bit is stuck or excessive paper dust has jammed it. If this does not solves your problem kindly comment back.
1helpful
2answers

Carriage Jam error with HP C6280 All-In-One

I have tiis problem; the drive belt that moves the carriage came off.
0helpful
1answer

Paper jam cleared but printer does not work

Jalavoie, I don't know if this will be a solution for you but some things to try: I would assume by now you've tried restarting your computer and in turn the printer as well, but have you disconnected the printer from the power. Pull the power lead from the back of the printer wait 30 seconds and replace it. Hopefully this will reset the ink carriage and fix the problem.
Failing that, have you had a GOOD look inside incase there's a bit of paper torn off still there - not necessarily from the one you just removed, it could be from a previous jam.
As you had moved the ink carriage by hand, are you sure you did not bump any of the ink tanks - for surety remove each tank and reseat it. Note:: the ink carriage should never be manually moved.
If none of this helped, can you describe what position the ink carriage is in a and what sounds the printer is making (if any) and exactly which lights are on or flashing.

**.The best way to acknowledge contribution is to rate it's relevance.**
0helpful
1answer

Paper wont feed then says paper jam

Got rid of my problem!

In an act of despair I started to poke around the inside of the printer with a wooden match. Especially I found a small black lever mentioned on a Dell web site (general paper jam help page) that could be pressed a little. It is placed just a little bit right of center behind the carriage and just above the roll that feeds the paper beneath the printer heads. I'm not sure if this was what finally did it, but now the paper jam problem has gone away.

Another thing I noticed is that my carriage is now moving to center when I open the top. When the paper jam error was present it always moved to the far left (so I could remove any jammed paper, I suspect)
0helpful
1answer

Ink carriage jammed

Well, I'm not too happy that the only response I got was solicitation for the Premium Assistance Plan.

Figuring that the printer had pretty much died, I allowed my husband, Mr. Fix-It, to give it a try. He simply pushed up on the front end of the ink carrier and slid it into the opening. This allowed him to get at the cartridges and push gently down on the new cartridge I'd installed. It had not been seated completely. Works fine now.

I'd be curious to know why I found a huge ink spot under the printer. It has probably been there for quite some time, as I usually just dust around things rather than move them.
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