Question about SanDisk Sansa e250 MP3 Player

3 Answers

Sansa e250 has Refresh Database Frozen

My sansa e250 is frozen with the display "Refresh Database" What do I do?

Posted by Jerrica on

  • 16 more comments 
  • popsmurf Nov 24, 2007

    hey this is bad i hooked the sansa to my computer there was message that there was a update when i clicked on update it run for two hrs i figured it would not work i unhooked it and the display is showing refresh database . i went to the site and tryed to fix it but it will not turn off. i turned the switch back and forth held the record button did it all nothing is happening . HELP

  • Diego_Gunz Dec 30, 2007

    Hi I have same problem, but it frozes over and over when i turn mi sansa on and reset it...

    The file you were sharing is no more online, please help me, i'm going nuts

  • Anonymous Jan 08, 2008

    it freezes when i turn it on and its so annoying

  • Anonymous Jan 08, 2008

    when i try to turn the mp3 player on it freezes wwhen it says updating device and then stays frozen.

  • baby phat Jan 17, 2008

    well i was just listining to my mp3 when all the sudden out of no where it just shut down and i know it wasent cause it had a low battery it was half full when this happened

  • zvardi Feb 04, 2008

    at pwr-on note: "Refresh Database" what to do?

  • Anonymous Feb 08, 2008

    removed battery

  • Anonymous Feb 17, 2008

    i put a video and a pic on my sansa e 250 and then it restarted and it says refreshing data base then it freezes the screen slowly fades away

  • Iatm Apr 18, 2008

    Mine is also stuck on refresh database. tried to run recovery tool but it won't work. Application failed to read version details. Can't change usb mode on sansa because it is stuck in the refresh state and won't let me do anything.

  • jable Jul 07, 2008

    mine also has the same problem. It starts it's refresh process, then suddenly the whole thing freezes up. i can't even get into any of my files on the device because it's not detected on the computer.

  • skmlong Jul 20, 2008

    Mine is the same thing. Can't do anything with it stuck in "Refresh Database" mode.

  • Anonymous Aug 21, 2008

    Sansa e250 has Refresh Database Frozen on and cant do anything about it

  • Anonymous Nov 05, 2008

    same problem ... after deleting files and put them new on it, it refreshed bit more and got stuck a littlebit later

  • SWEET_PASHU1 Nov 28, 2008


  • Anonymous Nov 28, 2008

    Mine tooo ugh

  • Anonymous Feb 18, 2009

    i download the music to my sandisk and when i unplug it it freezes on refreh database

  • fajkil May 11, 2010
  • quindria May 11, 2010

    how to run the recorvery tools



3 Answers


Look at this site:

follow the steps showed by MrSinister27

It worked for me!!

Posted on Jul 23, 2008


Timothy D

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Try this;

Run the recovery tool from the SanDisk website. Make sure you select "format" when prompted.

You need to put the device into "recovery mode" before you run the tool.

- Turn the device off (hold power for 20 seconds)
- Slide the hold switch into "hold" position.
- Press and hold the "record" button while connecting it to your computer. Keep holding the "record" button until you see the "new hardware found" on your computer.

Then run the recovery tool. Select format when prompted.

Best of Luck.

Please RATE my solution at the bottom.

Posted on Nov 24, 2007



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  • 3 Answers

I had the same problem so on my birthday my cousin took me to get it fixed. we went to radio shack and they told us to call the san disk company. when we did they told us how to reformat it. it will erase ALL the data, but if you have tried everything else, you have no choice. first turn the power of. if you can't, hold the power button for 15-30 sec. then switch the lock (located on the top of the player) on. then press and hold the rec. button. then plug it into the compeuter and let go of the rec. button. the player should say "recovery mode" and a new file should pop up on the compeuter. click the file ONCE and scroll down to new. once you click "new" another file should pop up. name the file sansa fmt. yes it DOES matter what you name it. then you can unplug the player.
remember it will erase all the data exept the time and date.
hope it works.


Posted on Oct 06, 2008

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This is from the Sansa Website at

My e200 freezes on the “Refreshing Database” screen
STEP 1 – Reset the device
  1. Press the Power button and hold it for approximately 10 seconds.
  2. Release the Power button once the device is powered down.
  3. Turn the device back on.
STEP 2 – Download and Install the Sansa Firmware Updater

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