Is there anyway to change this? Our office currently uses the Merlin Legend Communications System, release 2.0, also the Merlin Messaging System. I have looked through all the user guides from Avaya, and the answer I find there doesn't apply to my specific phone. I have a 2 line display telephone. MLX-28D. Any help would be great!
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The TRU9466 isn't an answering machine. The number of rings is controlled by whatever answering machine or voicemail system you have on your phone line. Please refer to the documentation for the answering machine or voicemail system to change the ring count.
If you need further assistance, please reply to this post and specify the answering machine or voicemail system.
First, call your voice mail. After the messages you will be given a menu to follow. On the Sony Ericsson W350 I went to Personal Options (4) then to Administrative Options (2) and finally Prompt Level (3). After reaching Prompt Level you have the option to shorten or extend the number of rings. At this point I chose to shorten the prompt and then I exitted the system.
I have the Merlin Legend system. To change to auto attendant is an "administrator" funtion. From the main console, go into the administrator mailbox-enter passwords-go to the #3, which is automated attendant-press 1 for Day menu-press 6 to modify the menu. The menu "prompt" is what you want to change-the recording. If you no longer have an administrator or someone that knows the administrator's mailbox number and passwords, you will probably have to call Avaya and pay them the $650/hr they now want for remote programming, OR calla alocal person with Merlin Legend programming expertise.