Need manual for Samsung 4 door refridgerator model #RF23J9011SR/AA

there are no locks. if you are trying to move the fridge you will want to raise the two front legs. see manual for how to.
https://www.searspartsdirect.com/partsdirect/user-manuals/rf323tedbsraa01-samsung-parts-manual

https://www.samsung.com/us/home-appliances/refrigerators/4-door-flex/23-cu-ft-capacity-counter-depth-4-door-flex-refrigerator-with-flexzone-stainless-steel-rf23j9011sr-aa/#support


23 cu ft Counter Depth 4 Door Flex Refrigerator with FlexZone...

Go to manufacturer web site for manual download.

That is most likely a temperature alert that it is to high.

hi have a look here.. http://www.samsung.com/us/support/owners/product/external-dispenser-french-door-rf268ab

Go to searspartsdirect.com with your model number. You can find parts lists and diagrams there

Hello Kate Nicholas,

Your model srf680cdls... does not respond domestically in the USA... If you provide your ACTUAL PART NUMBER I could attempt to check CRISPER availability ... here (you appear to have an "AU" model.

Just looking around the large plastic body would appear to cost about $60 (USA)... I'm pretty sure we share the MANY of the same internal part numbers..

http://www.woolleys.com.au/?gclid=CPqQzujj184CFQYdaQod1n0AIw


BigWarehouse Spare Parts samsung crisper drawer

Sydney Only Samsung SRF680CDLS 680L French Door Fridge with Water and Ice...

http://www.ebay.com.au/itm/ws/eBayISAPI.dll?ViewItem&item=121998338668&catId=20710&item=121998338668&mid=503315&sdc_id=1081525136346&sortbid=15&rmvSB=true

Samsung 28 15 cu ft 4 Door French Door Refrigerator in Stainless Steel...

http://www.appliancepartspros.com/samsung-case-veg-assy-da97-08437d-ap5805507.html

go into freezer
take off back wall.
you will see the ball of ice around your evaporator.
hair dryer; plug in, turn on, go crazy.

Specify correct model no.

it sounds like either a defrost problem or damper door problem it is very well worth fixxing