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Posted on Dec 02, 2017
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Dyson V-6 filter is missing. Can you send us another? Filter has always been loose and dropped out many times before. Thank You, Mike Clifford...7743 Highwood Ave La Mesa,CA91941...619-670-7475

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2 Answers

Anthony Cardenas

Anthony Cardenas

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  • Master 757 Answers
  • Posted on Dec 02, 2017
Anthony Cardenas
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Hello, Mike!

Sorry but that's something FIXYA can't do... you need to deal directly with DYSON CUSTOMER SERVICE
1 (844) 679-1647

FIXYA is all about information on and for many devices, topics and your service questions.

Anthony

https://www.dyson.com/contact.aspx

Neal Marrison

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  • Expert 33 Answers
  • Posted on Dec 02, 2017
Neal Marrison
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Mike, You might want to remove your post. This isn't a replacement part page. You just posted your info for everyone to see. Just sayin'

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5 Related Answers

Anonymous

  • 1 Answer
  • Posted on Aug 09, 2008

SOURCE: How do I remove the washable filter to clean it on my Dyson bagless vacuum?

As you are looking down at the base of the machine (viewing from the front) you will notice a yellow button on the right side just inside of the the wheel area. push up the button to release the casing that holds the hepa filter and the spongy filter. You can see a diagram on your machine which shows this process. After you take the casing from the machine, the round housing which houses the 2 filters will come out of this casing as you pull it off. You can grab the spongy filter and pull it our of the casing. Rinse both filters as shown in diagrams on the side of the casing. Do not use soapy water, just warm water and squeeze out the spongy filter after each new soaking. Let the filters dry for 12 hours and then replace in your unit and enjoy the refurbished air movement. It does suggest that you clean these filters every 6 months. 

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Paul Hutchinson

  • 909 Answers
  • Posted on May 01, 2009

SOURCE: how do you open this to clean filter, which they recomend to do every 6 months..

goto www.dyson.com and you can get a step by step instructions and even download a manual for your DC14.

Anonymous

  • 1 Answer
  • Posted on May 09, 2009

SOURCE: Cleaning the filter on the Dyson DC17

The fliter is under the canister. Take it off as if going to empty the dirt out. There is a cap that lifts up to clean the filter. I washed mine and let it dry (it took almost 3 days) before replacing it.

ukvacfan

Ryan S

  • 328 Answers
  • Posted on Jul 25, 2009

SOURCE: My dyson animal works wonderfully well without the

It needs a new filter or the filter needs washing.

DysonInfo

Manchester Vacs

  • 107 Answers
  • Posted on Nov 30, 2010

SOURCE: Does my Dyson Animal vacuum have a hepa filter?

The HEPA filter is not a cleanable item. The pre-motor filter is the washable one.

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How do I dismantle my Dyson DC58 to clean all filter etc
Hi David, it's Jack at Dyson.

We'd advise against dismantling DC58 any further than is shown in the User guide. This could cause damage to your machine not covered under guarantee - meaning any replacement parts needed could be chargeable. However, you can wash the lifetime pre-filter following the steps shown in the video below:

We recommend washing the filter at least once a month, using cold water without detergent. Make sure the filter is totally dry before replacing it, which could take at least 24 hours.

To clean any fluff or debris from the mesh shroud, press the red bin base release catch once to open the bin base. Then with the base still open, press the same red catch firmly a second time:

dismantle-dyson-dc58-clean-all-filter-m43difmpidfjgfho0k5c5fgh-2-0.jpg

You can use a dry cloth or a soft brush to remove any debris from the mesh shroud.

It's normal for harmless static to cause fine dust particles to cling to parts of the bin, cyclone pack and behind the mesh shroud. This dust will not affect performance as the airflow doesn't need to pass through this. You should find tapping the cyclone pack gently when emptying the machine will help dislodge any clinging particles.

I hope this helps, but for further advice you can call our experts directly on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
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Dec 08, 2014 • Dyson DC16 Root 6 Bagless Handheld...
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How do you clean the HEPA filter on the Dyson DC14 Animal Vacuum
Hi there, it's Jack at Dyson.

DC14 has two filters, a pre-motor filter and a post-motor filter. Both are engineered to last the lifetime of the vacuum in normal use, but only the pre-motor filter requires maintenance.

We recommend washing the pre-motor filter at least once every 3-6 months using cold water without detergent, as shown in the video below. Always ensure it's completely dry before replacing it - this could take at least 12 hours.

The HEPA post-motor filter does not require any maintenance. We advise against attempting to wash or clean it in any way as this could cause damage. It's normal for the filter to discolour over time, as it's engineered to capture the carbon dust from the motor brushes. This will not affect performance.

I hope this helps, but if you'd like any further information you're welcome to contact our experts directly at 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
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Jul 11, 2014 • Dyson Slim DC18 All Floors HEPA Bagless...
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Flashin red light with 2 flashing green lights. Filters are clean and dry. Unit just not working
  • According to the service manual if all three lights are blinking this mean one of two things.
  1. The filter is missing or improperly fitted --- Try removing the filter and replacing it and double check everything real well.
  2. The other thing it states is charging fault --- remove the appliance and refit it again.
  • If you do both of these and them lights continue to blink there is more than likely a charging fault be it the battery has gone bad or the charger has gone bad. I have dealt with Dyson on several occasions and they do have some decent customer service. Dyson offers a full 5 year warranty on their products. http://www.dyson.com/homepage.asp if you contact them and tell them your problem they will helps you find either a place close bu to take it to or a place to ship it to. I believe that Dyson pays for shipping as well.

  • Let me know if you have something else to add to the equation. I always come back if a customer needs additional help.

  • If you have any comments please feel free to leave them here.
  • Hope this helps and thank you for using FixYa.

Regards,Tony
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Oct 03, 2011 • Dyson DC16 Root 6 Bagless Handheld...
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I have a dc14 that cuts out after five mins even if just stood still i have no blockages it will switch back on after 30 mins any ideas
Hi there,

I'm sorry to hear you're having difficulties with your DC14. Like most Dyson cleaners, your DC14 is equipped with a safety device which shuts off the cleaner if it starts to overheat. This is often due to a blockage, or because the filter needs a wash. Although I note you've already checked for blockages, I'd recommend following the steps shown in our online guide linked below, just to make sure you haven't missed anything:

http://www.dyson.co.uk/support/help.asp?article=626&product=DC14-ANIMAL

The correct way to wash the filter is shown in the guide linked below. The filter should be washed in cold water without any detergent, at least once every 3-6 months. Always ensure it's totally dry before replacing it - this may take up to 12 hours.

http://www.dyson.co.uk/support/help.asp?article=1942&product=DC14-ANIMAL

By clearing any obstructions and washing the filter, you should be able to resolve your issue without further assistance. However, if you've followed these steps and are still concerned, it's probably best if you get in touch with us directly. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to run through some troubleshooting over the phone with you and recommend the best course of action.

Kind regards,

Jack
Dyson Online Customer Support
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Sep 12, 2011 • Dyson DC14 Animal Bagless Upright Cyclonic...
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DC07 works very well but cuts out after about 8-10 minutes. will restart after a time. This m/c belongs to an elderly blind friend. Looking forward to your comments. Mike
Hi Mike, I'm sorry to hear your friend is having difficulties with their DC07. Like most Dyson cleaners, DC07 is equipped with a safety device which shuts off the cleaner if it starts to overheat. This may be due to a blockage, or because the filter needs a wash. The easiest way to check for and remove any blockages is to follow the steps shown in our online guide: http://www.dyson.com/support/help.asp?article=4&product=DC07-SY-HEPA_US The filter should be washed in cold water without any detergent, at least once every 3-6 months. Always ensure it's totally dry before replacing it - this may take up to 12 hours. By clearing any obstructions and washing the filter, you should be able to resolve the issue without further assistance. However, if you've followed these steps and are still concerned, or if your friend would prefer to speak to someone in person for guidance, it's probably best to get in touch with us directly. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to run through some troubleshooting over the phone and recommend the best course of action. Kind regards, Jack Dyson Online Customer Support
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Aug 29, 2011 • Dyson DC07 Bagless Upright Cyclonic Vacuum
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Each time I vacuum, animal hair and dirt collect on the Hepa filter of my Dyson Animal. It is about 5 years old. I have already replaced the Hepa filter about a month ago.
Hi there,

Sorry to hear you're having difficulties with your DC14. If dirt and pet hair are collecting on your HEPA filter, the pre-motor filter may be incorrectly fitted, or missing from your cleaner. To check the filter is correctly fitted, please see our online support video for this cleaner:

http://www.dyson.com/support/help.asp?article=1461&product=DC14-ALLFLOORS_US

If the cleaner has been used with the pre-motor filter missing, it's probably best if you get in touch with us directly, as the cleaner may have been damaged.You can call us free on 08002980298 (UK), or 1866MYDYSON (US).

Kind regards,

Jack
Dyson Customer Service
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Aug 08, 2011 • Dyson DC14 Animal Bagless Upright Cyclonic...
3helpful
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OUR DYSON DC 17 ANIMAL HAS A SMELL OF ABOUT 50 DOGS THAT HAVEN'T HAD BATHS FOR A YEAR.. WE HAVE TWO DOGS IN THE HOUSE AND THEY ARE KEPT CLEAN. WE'VE WASHED THE CANISTER, THE FILTER,BRUSHED OUT THE HOSES.....
Try buying "Citronella" from an essential oils dealer (maybe eBay?) Apply 6-12 drops on the paper filter element...you'll LOVE the smell.
P.S.
Haven't you asked this question before?
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