Cd rom not working and computer keep on freezing

If in case the cd was not recognized upon loading it to the computer you may do the following to check wether the cd is faulty or the cd drive.

1. Verify that the correct disc (CD/DVD) is used when prompted to insert the disc.
2. For programs on DVD, verify that the drive containing the DVD is a DVD drive and not a CD-ROM drive. Most DVD drives will have DVD printed on the front of the drive. For programs on DVD, consider the following:

• DVD drives can read both DVD's and CD's.
• CD-ROM drives can read only CD's.

1. If multiple disc drives (e.g., CD-ROM and CD-RW, or DVD and DVD-RW, or CD-ROM and DVD-RW, etc.) exist on the computer that can read the disc (refer to the items under Step 2), insert the CD or DVD into the other drive and try the program again.
2. If you are attempting to install a program and the installation does not begin after inserting the CD/DVD into the proper drive, refer to the program's instructions for the installation procedure.
3. Clean the CD/DVD in the following manner:

1. Place a small amount of nonabrasive liquid soap on the shiny side of the CD/DVD.
2. Using your fingertips and warm water, gently rub the soap on the CD/DVD in a circular motion.
3. Rinse the CD/DVD thoroughly and dry it using a clean, soft T-shirt or lint-free towel. (Do not use paper towels or tissue paper.)

1. Try to use a different CD or DVD in the drive to see if that disc can be read.
2. If possible, insert the problem CD or DVD into the DVD or CD drive of another computer to see if the issue persists.

Does it not acknowledge dvd disc only or cd or dvd both. If it doesn't read the dvd disc, or able to play dvd disc, but able to exlpore regular cd's, then you have a codec error, and you need to download a dvd codec like powerdvd for it for your system to play dvd disc. Check to see if your dvd-rom drive appears in the "my computer" window, if it is there, but wouldn't be able to play anything, then it could be a driver issue. so make sure in the hardware , the drivers is installed and working properly. If it is working properly and driver is installed, then you got a bad drive, the optical laser lenses isnt reading or the spindle ain't working anymore if you don't hear disc being loaded when inserting the disc.

Is your disc scratched up? Clean the optics with a microfiber cloth, and try another disc. Try restarting your computer.

Here you go...I hope this works for you....
CD/DVD Is Not Recognized
Many times, after inserting a disc into the CD or DVD drive, the disc is not recognized by that drive. CD-read and DVD-read issues can be caused by many sources. Perform the procedures presented in this General Computer Advice article when troubleshooting CD-read and DVD-read issues.

Begin with the first procedure and continue through the list. Try using the CD or DVD after each procedure is completed. For any procedure that requires changing current system settings, record the original settings before completing the procedure.

1. Verify that the correct disc (CD/DVD) is used when prompted to insert the disc.
2. For programs on DVD, verify that the drive containing the DVD is a DVD drive and not a CD-ROM drive. Most DVD drives will haveDVD printed on the front of the drive. For programs on DVD, consider the following:

• DVD drives can read both DVD's and CD's.
• CD-ROM drives can read only CD's.

1. If multiple disc drives (e.g., CD-ROM and CD-RW, or DVD and DVD-RW, or CD-ROM and DVD-RW, etc.) exist on the computer that can read the disc (refer to the items under Step 2), insert the CD or DVD into the other drive and try the program again.
2. If you are attempting to install a program and the installation does not begin after inserting the CD/DVD into the proper drive, refer to the program's instructions for the installation procedure.
3. Clean the CD/DVD in the following manner:

1. Place a small amount of nonabrasive liquid soap on the shiny side of the CD/DVD.
2. Using your fingertips and warm water, gently rub the soap on the CD/DVD in a circular motion.
3. Rinse the CD/DVD thoroughly and dry it using a clean, soft T-shirt or lint-free towel. (Do not use paper towels or tissue paper.)

1. Try to use a different CD or DVD in the drive to see if that disc can be read.
2. If possible, insert the problem CD or DVD into the DVD or CD drive of another computer to see if the issue persists.

cd/dvd rom is probably not working ,try using a lense cleaner disc if that doesn't work it's cheap enough to just install a new drive DVD/Rw as they are about £20.00 new.

Try known good disk. Other than that the unit has probably failed. Make sure disks can be read on a buddys computer?

may be your cd/dvd rom is weak. replace the dvd rom.

Try running a cleaner disc in the unit if that doesnt work try the following.

Starting at my computer... Right click on my computer icon.

Go to properties.

Then Hardware tab then go device manager. Right click on cdrom in device list. Select uninstall then reboot the computer. If this doesn't help replacing the unit will be necessary.

This is a CD drive mechanical problem. All CD/DVD drives have built in error checking for mechanical failures. When you insert the CD/DVD, it tries to grab and seat the disc, then attempts to spin it up and then read it. If the grab and seat function fails for any reason, the drive will eject the tray so you can try again. You should contact Dell support and get the drive replaced. Has the drive ever worked? or did it just stop working one day?

Your driver(s) may be corrupt. Try this. RIGHT click on MY COMPUTER from your desktop, select PROPERTIES from the drop down menu, select the HARDWARE tab, click on the DEVICE MANAGER button, click on the (+) by the DVD/CD-ROM DRIVES line, RIGHT click the drive that isn't working, (this part may sound scary) select the UNINSTALL option, click OK in the warning box, then restart your computer. On restart, WIndows will automatically detect the deleted DVD/CD-ROM drive and will install the appropriate non-corrupt driver(s). This should solve your problem. If not the drive may be defective. Hope this helps!