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You'll need to be in an area that your carrier offers a 4G signal that is strong enough to reach your phone. If the best signal in your area is only 3G, then that's all you'll get.
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There are ways to do it yourself, but they can get complicated. To do it that way search Google: unlock T-Mobile Alcatel one touch 4g. Another way is to go to ebay and have someone do it for you, here are several, see link below. It is important that they know the exact phone model, they tell you what to do and is pretty easy. unlock mobile alcatel one touch fierce 4g
Is your mobile serviced by the Insternet Service Provider? In this case might be some contractual issue. As a general case, 4g depends from your mobile service provider, so contact Consumer's Attention to get solved the problem.
You'll need to be in an area that your carrier offers a 4G signal that is strong enough to reach your phone. If the best signal in your area is only 3G, then that's all you'll get.
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