Question about SanDisk Sansa e250 MP3 Player

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Technical support hey, u sold me such a nice product but since yesterday I am noticing these problems1.when am about to un plug it from a pc it can't be sagfely removed.2.It got stuck on FM radio station and couldn't go to other programmes and when plugged to a pc it said update is not sucessful download a free AVG programme where can I find this AVG thing?3.When I see the contents of my sansa I am noticing two things which have never been there before which are:version sdk, and version which can't get deleted(they continue re appearing) how can I get rid of it?4.There is one empty folder which says tmp what is it? you can respond to me @ yiba [email protected]

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