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More than likely the cartridge is faulty. Is the "new" cartridge a genuine "hp" or is it a compatible, or a "refilled" cartridge. Sometimes one or both of the end-caps are not refitted completely, causing it to be too wide for the chamber. This can also happen with an original, but more often with copy-cat compatibles or refilled "hp" shells.
Are you using "refilled" hp cartridges? If so, they may be interpreted as "empty" or a non-hp cartridge if the carrtidge shell was manufactured prior to the recent time that hp began coding the electrics on the same type cartridges. This can also happen if you are using "compatibles". If this is the case, try buying original new hp carts. If that is what you already have, return the cart to the store as defective and as for a replacement.
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