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Basicallly, go to google.com, then in search area TYPE press first the image, then type in the Puerto RIco Map then enter.. after you see the pictures or map, point your mouse to the MAP of Purto RIco the right click after right click press copy then go to the desktop and press control V meaning paster. after that you have to double click the file the you can open it in Photoshope or Paint.. Good Luck & Regards
you can go to the following link, they usually have parts for your model,Leave them an email letting them know your model number and what problem youre having. Heres the link. http://servicemanuals.vstore.ca/
This problem could be the vertical circuit falure, the sweep circuit falure or the video circuit has a fault. Depending on the age of the set will determine on how much you would spend to have this set repaired. Call out an authorized Toshiba servicer, as they would be able to give you a better estimate as they already or should already have the service manual and parts. Good Luck