Fixya offers free information through these postings. The affiliated site, 6ya, offers six minutes over the phone for a fee. That generally includes an assessment whether the "fix" is something you can do yourself or whether you need to contact a service to have it done. Fixya is not a repair center, i. e. it is not a place where one could send a broken phone. Fixya volunteers are located around US if not internationally. If you look at the help page for Fixya, you will find the basics that allow you to get the most from the free service. My experience is simply as a volunteer tackling questions at the free Fixya service.
6ya experts have at least 2 years paid experience in the area they are advising about before they can join 6ya. If you want instant phone help, that is a service for which you pay. Here is the help page for the paid service:
Support Center
6ya Instant Expert Help Android Apps on Google Play
No, all help on here is free.
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