Question about Acer Televison & Video
You can call Phillips customer support at this telephone number 1-888-744-5477. Tell them while using the disc player the unit failed to eject the disc and ask the for a way to solve the problem. It is best to talk to them in this case as the solution will involve a opening of the unit to figure out what has malfunctioned to cause this problem. I hope this information helps you with your problem.
Posted on Jun 02, 2009
I had this problem and it turned out to be the gears on the door drive. There are two gears, one that engages the rack on the tray and one that has a slot that drives the clamping action to hold the DVD. These two gears were misaligned by one tooth. This prevented the gear with the slot from turning freely after the door was closed.
To fix it I had to take out the tray assembly, disasemble it, and reassemble it with the gears properly aligned. You need to remove the top and back of the case. Then take out two screws at the rear of the tray assembly and three screws on the circuit board attached to the tray assembly. Unplug the connections to that board. Slide out the tray assembly. Now you can pop the top off of the tray assembly by pulling out two tabs and sliding the top toward the rear. Now you can get to the gears to adjust them. The slotted gear should be able to turn freely for about 1/4 turn when the tray is closed. Make sure the pin on the clamping part is in the slot when you reassemble it.
Posted on Sep 10, 2009
Considering the low price of a DVD drive, I would just replace it. It sounds like the tray has been bashed, maybe by a leg or object dropped on it?
The emergency hole is likely on the side of the drive inside the case. If you have no experience changing a DVD drive, ask a friend for help. DVD drive installation is covered on the web. It is pretty easy. Just unplug the power first!
Posted on Apr 02, 2010
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