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Re: service error 5100
5100 means the carriage is not moving properly, or there is grease or ink on the encoder strip The encoder strip is the clear strip with black lines behind the carriage that runs all the way across the printer. You can clean the strip with a Q-tip just damp with water.
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Mar 13, 2012 - Uploaded by Dustie Meads
please help me,i have problem in my printer,wifi on printer can't search .... I too was given the generic "5100" error message just tonight.
You are unable to print and receive the message Error 5100 on the computer or printer display screen.
Error 5100 is a carriage error that can usually be fixed by using service mode and flushing the printer heads when it has a blockage.
Try the following:
1. Enter Service Mode: Hold Power button and plug a power cord, then push Resume button twice and release all buttons.
2. Free Download from Internet: GeneralTools for Canon Pixma IP1880
3. Starting GeneralTools
4. CHANGE USB PORT change into PORT of your printer
5. click lock release
6. click ip1800
7. click device id
8. clear waste ink counter by clicking MAIN & PLATEN
9. Check EEPROM Box
10. Click EEPROM Dump
Power off printer and all done. Work again!
Error 5100 is mostly because of some obstruction in the print path, the gears, or ink on the clear plastic encoder strip.
There is the purge cap (the white sliding mechanism that the print head parks to when it's not in use) which was not lubricated well enough from factory. If you lubricate the sliders with some white grease (don't get it on the small wipers or the black caps) the mechanism can now slide more freely, and the unit can park the head properly without giving you the dreaded head homing error 5100 (or E-2-2 on the LCD display)
Keep in mind that this repair will probably require you to remove the right panel off of the printer to gain access to the purge mechanism. There are two screws behind the printer, and two in front for each corrosponding side panel (the front screws are behind the grey front panel of the printer - open the top cover to see the clips which hold the front cover on).
I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread. If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!
1. Try to reset the ink counter by iptool software (sometimes it help)
2. Unplug the usb cable and then turn off and on your printer for a few times.
service error 5100 seems like indicating of mecanism exhausted or out of buffer ram in the printer. You should reduce the amount of pages to print at one time.
Had a same problem, here is what i ve received from canon support:
Thank you for your recent enquiry regarding your Canon product.
Please be advised that error 5100 indicates a carriage error and the machine will require service."
However I managed to solve it by myself by perform few paper path tests as there was a paper jam inside.