Question about Tablets & eReaders
If the device is purchased with a diff account you need to follow deregister process first. There can be an issue with the network too as device will no register without active internet connection. here are the steps to register kindle device.
Posted on Dec 16, 2019
If my suggestions do not clear up the problem, consider resubmitting the query and including what the error message is. I am assuming that you acquired the Kindle from a retail seller in an unopened box. If it was an eBay seller and the box had been opened, you may want to return it to the seller; it may have been pre-registered by someone else. Moving on...
You might want to go to my last suggestion first! There appears to be new Kindle software and in the past, if one did not have an update, there was a problem with registration. And at the bottom of all my suggestions is a link regarding updates.
If the updates do not fix the problem with registration, you may try a hard reset which restores the device to factory settings. (Sadly, that means it will remove the updates, too, which will have to be reinstalled.)
Try a hard reset. This "restores" a device to factory settings. Hold down the power button for 30 seconds. Next, release that button. Next, Wait two minutes for it to reboot. Next, slide the switch to turn it on.
If this does not work, plug the kindle into the charger for 15 minutes and then try a reboot with the charger attached. Then try to register it, again.
I am providing a link to the latest Kindle software updates. If your Kindle does not have the current updates, it may not register. This has been a problem with registering Kindles in the past. And the site does say there is a new update.
Fire Kindle Software Updates
Posted on Aug 30, 2017
SOURCE: My kindle tablet won't let me register with my Amazon account I bought it at pawn shop.the person who had it before did not remove their password or emails what do I do,how do I remove their i
return to pawn shop would be my choice . good buys like this aren't so great
Posted on Jan 22, 2015
Hi Ron, you may need to deregister first. Here are the instructions... Register Your Kindle
Posted on Feb 07, 2015
Testimonial: "I have deregistered the device and did factory reset but still can't register it also tried new account stll no luck"
Easy. Go to help screens there is a deregister the device. Hopefully wasn't password protected. Re register with new name. Or after that go to factory reset. Boo yah.
Posted on May 04, 2015
Go into browser settings and empty temp internet files, history and Cookies. Reboot your device and try again.
Posted on Nov 22, 2016
Yes they could well be registered. New ones seem to be called "Richard's 3rd Kindle" or similar.
Posted on Dec 26, 2016
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