Question about Philips MF-Jet 495 Multifunctional Machine All-in-One with Fax 8.6Kg W460xD397xH185mm Ref MFjet495 Inkjet Printer

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Philips mfp 495

Can print from PC but cannot scan! Just keeps saying scanner not connected! How can thisbe if I am managing to print allright?

Posted by Spicequeen on


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There have been too many problems with this product and phillips do not want to know..this is a fault with this product and no one including phillips know why..try re installing the software but i dont hold much hopes..if you have a set up disc can you contact me at [email protected] please as i am stuck as mine has gone missing..

Posted on May 21, 2008


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I have a tplink PS310U MFC print server. I have managed to connect using a PC but there is no software for the Mac OS X. I am running Yosemite and can connect to the server for printing. However I can

If you can't scan then it sounds as if your computer doesn't have the appropriate driver installed for scanning. There are a lot of drivers and other downloads here:
including a scanner driver for MAC OS 10.3 to 10.7. Since Yosemite is 10.10, I don't know if this would work for you, but I think it your most promising solution.
It may be worth disconnecting the printer and connecting it directly to the computer. If it scans and prints when directly connected then it is likely that the print server is causing the problem and if as you say there is no Mac software for it you may be in a no-win situation. The fact that you can print through it however does mean there is hope, because I have found this page which is described as manual installation of the server on Mac OS here
FAQ ID 347 How to install Print Server manually on MAC OS
but the OS is 10.6.4 so, I'm not sure.
Not as helpful as I had hoped but perhaps you can get something from this screed


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Lets check whether windows detects your scanner

Right click My Computer > Manage > Device Manager

Under Device Manager check Imaging Devices

If there Double click Imaging Devices and check the device under that. If you find your scanner there .Then the scanner is installed properly

Now Lets try a test scan

If Windows Xp do this .
Click start > Run > Type wiaacmgr.exe press enter key
Now take a test scan

If your windows is vista / win 7 then
click start > All programs > accessories > Run
on Run window > Type wiaacmgr.exe press enter key
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Hope this would work

Please rate me if you are satisfied with my answer

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I have a canon scanner DR-3020, it was working fine with windows 2000. That computer broke and we replaced with one that has Windows XP, downloaded the drivers ISIS and TWAIN from canon website and the...

Check the connection between system and the scanner. Also check whether you have installed latest scanner drivers/application for Windows XP.

Revert back for more assistance and give your valuable feedback/rating for the solution provided.

Thank you for using Fixya.

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1 Answer

My scanner keeps saying no scan options no computer connection but it will print. it is a hp officejet j4540 all-in-one

You must install scanner driver and management software to enable scan Choose you operating system and get ALL the software and install as Administrator as well. Also using same link, get the manual for it as well, that will show you what to do and how to do it.

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Are able to make a copy...then printer is fine..
What you will see

A communication error appears when you try to print or scan.


An issue was recently discovered with some internet security packages and the listed Lexmark printers. The issue turned out to be with the "Parental Controls" module of the internet security packages.

What to do

Use Add/Remove Programs to selectively remove the Parental Controls module or, if this option is not available, to remove the internet security package (ISP) completely. For additional information or a product update, please contact your ISP providers. ISP providers offer a free download to their customers.

NOTE: Most 2008 versions of internet security packages do not exhibit any issues with parental controls.
or try this..

To resolve this:

1. Disconnect the power and USB cables from the back of the printer and restart the PC.
2. After 30 seconds, reconnect the power cable. Once the PC is back up and running, reconnect the USB cable.
If the problem persists, follow the steps below.
3. Take out the cartridges and disconnect the power and USB cables from the back of the printer. Leave the printer like this for a minimum of 30 seconds.
4. Reconnect the power, put the cartridges back in, and reconnect the USB cable.
5. If this doesn?t solve the problem, go to the Device Manager. Follow the instructions for your operating system below.

Windows 98/Me:

1. Right click on My Computer.
2. Select Properties.
3. Click on the Device Manager tab.
4. Go to Imaging device and click on the + (plus) sign. You should see an entry for the Lexmark MFP scanner.
If there is a question mark (?) or an exclamation mark (!), select it and click Remove.
5. When it has been uninstalled, click Refresh. The scanner should be redetected and installed properly.

Windows 2000/XP:

1. Go to Start, My Computer.
2. Click on View System Information.
3. Click on Hardware.
4. Click on Device Manager.
5. Go to Imaging device and click on the + (plus) sign. You should see an entry for the Lexmark MFP scanner.
6. If there is a question mark (?) or an exclamation mark (!), select it and click Action, Uninstall.
7. When it has been uninstalled, click on Action, Scan for hardware changes. The scanner should be redetected and installed properly.

Mar 17, 2008 | Lexmark X3480 All-In-One Printer

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