Question about Samsonite Photography
I can't answer the problem - but am interested as we had an identical failure on holiday in South Africa. We had to force the case open as the lock and the mechanism seemed to have come adrift in that when moving the lever with the correct combination - the case neither opened or closed. I'm sending it back to Samsonite under warranty to hopefully get it repaired/replaced. I rang the UK number listed on the Samsonite website. Bit disappointed as Samsonite should be more reliable - particularly given the price of the case, at £295, isn't exactly cheap.
Posted on Oct 11, 2009
I tried working through the series of possible numbers and at the same time gently pressing the lower part of the lock to see if it would open. After a while I used a claw hammer which I gently inserted the claw beneath the lower portion of the lock and again gently prised it and at first go the lock opened and no damage done that I can see. I have not reset the lock yet.
Posted on Oct 17, 2009
Hi I have a problem to aopen my luggage I think my niece has change my security code accidentally , but now I cannot open my luggage can you please chelp me out?
Posted on Dec 04, 2009
1. Call Samsonite Customer Service at 1-800-262-8282. Representatives are available Monday through Friday from 10:30 a.m. to 5:30 p.m EST.
2. Press "1" and then "6" on your telephone keypad to speak with a representative to order a replacement key or padlock.
3. Pay the required fee. Samsonite will then send out the replacement key.
Posted on Aug 21, 2012
The only way to reset a TSA Combination lock is to turn the numbers until you get it. The good news is that you only have 1000 possible combinations. Start at 0 0 0, then 0 0 1, 0 0 2, etc...
There are posted videos on YouTube that talk about how to reset locks with unknown combinations but they are specific to the brand of the lock; assuming they aren't fake videos anyhow.
Posted on Nov 19, 2013
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