It sounds like you may have lost your Wi-Fi for a moment. I would try it on a wired PC and if that doesn't work you can call Amazon's Kindle Help line.
SOURCE: having trouble registering my new Kindle 10.....I am not new to amazon
maybe reach out to amazon customer service
SOURCE: What passcode is Amazon using that I am supposed to know in order to register my Kindle paperwhite?
You will have to call Amazon. They are the only people who can help with your password recovery.
SOURCE: Can't register new Amazon Fire. Connected to wi-fi but error message says not. How to resolve?
Please contact Amazon support on this problem.
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