SOURCE: Consew Industrial Machine 2270 stitch length dial not working
Sounds like it is either out of time or the adjuster spring needs to be replaced.
SOURCE: Singer Touch Tronic 2001 Sewing Machine Stuck on Sewing Straight Stitch Only
I had a similar problem a couple of years ago. I finally figured out that I had the straight stitch needle plate (the one with the single hole), rather than the zig zag needle plate (the one with the curved hole). When I changed plates, it worked fine.
SOURCE: bernina 1080 stitch length and needle jumping problem
you will most likely find that just adjusting the stitch length and width controls for a while will correct the problem (if the machine has been sitting idle for some time the stepper motor linkages seem to stiffen up a bit but i have good success with continual adjustment until they free-up.
also try switching machine off and on again to ensure it resets correctly.
the combination of both above fixes works 95% of the time - otherwise, as you mentioned circuit board and or stepper motor replacement may be necessary (however if both length and width are playing up it is unlikely to be an electrical fault).
scott
SOURCE: Kenmore 2142 sewing machine won't zigzag.
Before you put the cam in did you make sure the machine was set on straight stitch and then select zig zag?
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