Try another cartridge. Sometimes they go bad. If the message goes away, then your cartridge is bad. Otherwise, try cleaning off the contacts where the cartridge goes in.
my problem is more like the motor for the scaner even with power butten in off mode there is still power to it im not sure if this is normal but what it dose is after inital start up motor dosn;t stop at rest pistition it more or less cycles not back and forth bet in the same deriction mabey 1/4 of a turn for about 60 sec then reads scaner falluer i use just as a copier and moved it from compuiter to other room but had no surge protection i don;t know if the motor has any interanil curectery or its mabey the controler for the motor on the mother board
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