I was charging the phone and it was still on the charger. When I came back to the phone the LCD screen was white with black letters in the middle saying "dead dead" what does that mean? I couldn't shut it off so I took the battery out and then put it back and it was fine after that. Is there a warning message that I am not aware of?
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Try to remove the battery and install it back on, then try to charge it once again, then you try to insert another battery into the phone and try to charge it. After carrying out this 2 tests, then you try out another charger on the device to see if it will charge the phone, if it still does not charge the phone, then it means there is a problem with the charging port of the phone that needs to be fixed. The connection port is bad and need to be replaced.
I advice you try get a similar charger to charge your phone, if the similar charges your phone, it means your charger is bad and will need to get another charger or the phone.
But if it did not charge and you still get the same message, it means the charging port on your phone is the problem, the charging port on your phone is bad and can not read the charger, so you will need to replace or change the charging port on your phone. Doing thi will solve the problem on your phone.
Sounds like either a bad capacitor or resistor on the pcb board on the inside of the phone. Best I can come up with without actually taking it apart and testing it. Solution is probably just to take it back for replacement or purchase another one. :( ...sorry I can't be of more help