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REINSERT CASSETTE MESSAGE ON Sony Handycam TRV138- Hi8

I have a TRV138, same as the 238 but only has mono sound, I keep on getting the "REINSERT CASSETTE" after a few seconds of playback or recording. I bought a Hi8 video head cleaner and cleaned the entire thing, but it still doesnt work. Someone posted a solution of "clean the pinch roller," I did this but it still doesnt work. I have taken the entire camera apart and cleaned everything possible, what could the problem be?

Posted by kschultz683 on

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Anonymous

SOURCE: Sony Handycam Video Hi8 - TRV138- cassette - will not play -please reinsert

This happened to me in June.  I used a head cleaner, and this seemed to work for about 2 months.  Then the same problem again...

Posted on Oct 16, 2007

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Anonymous

  • 1 Answer

SOURCE: Sony Handycam Video Hi8 - TRV138- cassette - will not play -please reinsert

Hello Everyone!

My Handy Cam CCD TRV-138 was have a malfunction error by stopping and beeping and telling me to reinsert cassette.
HERE IS HOW YOU GET IT TO WORK.....
Let me first tell you that you need to call the Sony Service Hotline at 1-800-488-7669.

They will have their service tech help you to reset the camera, STEP by STEP and it will work fine after that.

You have to do several things in the right sequence in order for the reset to work. You can't just press the reset button and make it reset.

It doesn't cost anything to have Sony help you over the phone. They are all too happy to make sure that you are satisfied with their product and want to help you.

Mine was out of Warranty by 4 years and they still helped me without charging me.

I followed their steps and it worked. She had me first remove the cassette tape from the camera, turn off camera, remove the battery, then she had me turn the camera back on, then she had me take a pen or pencil and push the reset button, that is below the volume buttons (inside the view finder area). Release the pen then turn camera off again, then unplug the cord and wait 60 seconds so that the residule electric current can completely drain from the Camcorder. After 60 seconds, power on the camera and before you do anything else *YOU MUST RE-ENTER AND SET THE YEAR, DATE, TIME before you go any further. This is crucial to your camera working properly. Then power off again. Power up one more time and this time try to record and playback and see if everything works ok.

Mine worked fine. If this does not work for you it may be because you own a different model and you will need to have Sony give you specific instructions for your model.

Good Luck and let me know on this blog if it works.

Posted on Apr 22, 2009

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