Hi Megan,
The first thing I would do is tear the machine down, sanitize and rebuild and properly lubricate everything. If you have a spare kit, you should install all new pump o rings and seals (Parts 4, 5, 6, 8 and 14 in the schematic). Hopefully, it is either improperly lubricated o ring, or a worn out seal and that will fix it.
The plastic pump parts do wear out over time (Parts 3 and 4) and so do the stainless steel pump sleeves (Part 1). If seals and lubrication don't correct the issue, you can start looking closer at the pump parts.
I have the tune up kit available here.
http://www.softserveparts.com/i-26471781-x49463-81tune-up-kit-for-taylor-c712.html
Schematics of the pumps are here with prices and part numbers.
http://www.softserveparts.com/p-37364-exploded-parts-views-for-taylor-c712.html
Soft Serve Parts C712
SOURCE: Hello. We have Taylor c712 with air mix pump.
it is over freezing, you need to have the viscosity adjusted and also make sure you are removing all the water when you are priming unit.
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