Question about Xerox Phaser 8500/DN Printer

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Printer error 07,010.43:722 on phaser 8560 xerox printer

Posted by eduardo580 on


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Hi eduardo580:
This your problem.

7,010.43: The printhead is stuck in the tilted position, or is not able to tilt forward to the print position, due to problems.

1 1.
Reboot the printer.
2. Did this correct the problem? Complete. Go to Step 2.
2 1. Do the printhead lock arms rotate correctly? Go to Step 3. Repair/replace
the lock arms.
3 1. Has ink spilled ink around the printhead that
prevents the printhead from moving to its
center position? You should be able to
manually push the printhead right to left.
Clean the printhead area. Go to Step 4.
4 1. Does the X-axis motor drive the printhead to
it’s center position (so it can tilt forward)?
Go to step 5. Troubleshoot the X-axis drive.
5 1. Check the process gearbox for obstructions or damaged.
2. Ensure the gears are correctly aligned and homed.
3. Verify the process shaft and drive module shaft are at their home positions.
4. Did this correct the problem? Complete. Go to Step 6.
6 1. Has ink spilled on the head tilt gear on its
drive train (near left side of the printhead).
Clean the gears. Go to Step 7.
7 1. Use service diagnostics to run the Head Maintenance Wiper Clutch test.
2. Did the test fail?
Replace the wiper drive clutch. Go to Step 8.
8 1. Ensure the wiper is properly aligned.
2. Use service diagnostics to run the Wiper Drive Test.
3. Did the test fail?
Replace the exit module assembly. Go to Step 9.
9 1. Use service diagnostics to run the Load Maintenance Clutch test.
2. Did the test fail?
Inspect the maintenance drive system,
replace any defective parts. Go to step 10.
10 1. Verify the headtilt gear will engage. You can
manually set the headtilt gear.
2. Is the gear engaged properly?
Go to Step 11. Set the headtilt gear.
11 1. Use service diagnostics to run the Tilt Axis Drive test.
2. Did the test fail?
Replace the process gearbox.
Go to Step12.
12 1. Use service diagnostics to run the Process Motor test.
2. Did the test fail? Replace the process motor.

Hope this helps

Posted on Jul 25, 2009


1 Related Answer


  • 57 Answers

SOURCE: xerox phaser 8560 DX error

This fault occurs due to the printhead being stuck in the tilted position. There are many reasons why this fault will occur, too many to mention.
More often than not, your problem will require the printhead and process gear to be re-aligned in order to get a reboot but sometimes it is possible to get a reboot by doing the following;
Turn the printer off, wait ten seconds then turn it back on again. Wait for the printer to start warming up to about 5 or 10 percent. At this point, switch the machine off again by the machine switch NOT your wall/plug switch. Wait ten seconds and switch on again. Now let it run through its normal cycle. The success rate for this method is small, possibly only 1 in 30 machines will recover.
The reason this will sometimes work is that, when you turn the machine off from the warm up, it powers down using its proper head parking routine, you will notice, it takes a while to shut down. If the original fault was due to say a power cut or someone pulling the plug out it is possible for the printer to find its home position and boot ok.
Unfortunately, a lot of the time, the reason for the fault is printer related and such, this method does not work. But it is always worth a try.
Hope this helps.

Posted on Jan 19, 2011


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