Question about HP OfficeJet 6210 All-In-One InkJet Printer

3 Answers

HP Officejet 6210 Printer; Paper Jam

My HP 6210 printer showing an error of paper jam, but i have checked everywhere there's not a single piece of paper. Please advice/assist about this as I have so much work to be done and I am not in a situation of buying new printer.

Thank You,

Posted by dsnegi on

  • 7 more comments 
  • Anonymous Nov 30, 2007

    I am having the same problem. I have tried re-starting, re-starting while pressing # & 3 to reset. Have contacted HP, they couldn't figure it out, reccomend servicing.

  • Yahootie Feb 24, 2008

    When the printer is initialized without any paper the gears spin first with the clear gear clockwise at normal speed, then reverse to counterclockwise at the same speed. Then it spins counterclockwise at same speed. Then clockwise at higher speed, reverse. Then clockwise at slow speed and reverse. finally stops.

    When paper is inserted without any copy button or computer input, it advances partway, the panel indicates paper jam. It is not jammed in same way as when several sheets are picked up, and when nothing is done except press ok, paper advances out, another sheet is picked up and fed part way, and paper jam is indicated on panel. This will continue until all paper is rotated thru.


  • Anonymous Apr 23, 2008

    My HP 6210 is also showing ' original jam'.... i've checked rear door rollers and there does not appear to be a jam anywhere... troubleshooting suggests opening paper feed but it won't open? what do I do next?

  • Rawhide17 Sep 30, 2008

    My printer is doing the same thing. I checked the side door, and that is fine, and I cleaned everything I could! The paper goes 90% of the way in, and then reads as a paper jam. There is no ink on the paper when it comes out, and I just replaced the ink. I know it is in right. Help!!!!

  • schultz776 Feb 24, 2009

    Upon starting printer it briefly shows "initializing" then feed wheels start and stop and "paper jam" message appears. Print carriage goes to left side during this process. Sounds noisy and rough compared to normal start up. Looked at left side clear wheel while starting. Does not move in the brief time white wheels are moving back and forth upon start up. Is clear wheel supposed to rotate with white wheel directly behind it? If so is it paper shreds that prevent it from moving or what? Looks like clear wheel goes by a counter or something on circuit board. Thanks for insight on what to try.

  • dynitania Feb 25, 2009

    my hp 6210 officejet is reading paper jam when there is no paper jam. when i try to print the paper will go in half way blank and then read paper jam.

  • schultz776 Feb 25, 2009

    paper jam message even though no paper in printer

  • schultz776 Feb 25, 2009

    Display shows paper jam but cannot find any paper scraps in printer. Upon starting printer it starts to initialize then goes to "paper jam" message. Clear wheel on left side of printer does not move when white gears do their initial back and forth motion

  • Anonymous Mar 16, 2014

    hp 6210 printer wont load paper



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Best Solution take off the small panel on the left side of the printer there you can see the white gears and one has a clear piece with black letters or dots on it with the panel removed look at the clear piece and try to start your printer if it does not rotate with the gear that is your problem. It is what tells the printer if the gears are moving or not. If that's the problem you have to take the printer almost all the way apart to be able to fix it.

Posted on Jan 26, 2008



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I understand that you are receiving Paper Jam error on the printer front panel of the All-in-one.

This issue may occur because of dirty rollers and is unable to feed the paper.

Please follow the below given instructions to resolve the issue.

Please remove the All-in-One Printer from the Power Surge Protector and plug it directly into a wall Power outlet, as the surge protector may not provide enough power to printer.

Clean the Paper feed rollers by following the below given instructions:

Here are the steps to clean the rollers :

1)Turn off the all-in-one.

2)Unplug the power cord from the back.

3)Remove the rear access door .

4)Clean the rollers one at a time using a clean cloth that is slightly dampened with clean water (preferably distilled water). Rotate the roller to clean the entire surface.

5)Verify that the three paper feed rollers on the rear access door are clean and rotate freely.

6)Reinstall the rear access door and then plug the power cord back in.

7)Turn the all-in-one back on

Reset the All-in-One to the factory default settings by using these instructions:
1. Unplug the power cable from printer when the printer is powered on and wait for 20 seconds.
2. Then, press and hold # and 6 while plugging in the power cord.
Continue holding until it displays Semi Full Reset message in the front panel of the All-in-One.

A semi-full reset will do the following:
The user settings to the factory defaults, Language and country settings on some models, Fax logs, Fax headers, Fax speed dial information.

If you are receiving the paper jam error on the computer, then follow the instructions from the below given article in order to resolve the issue.

Here is the web document:



Just copy and paste the entire link into the Internet browser's address bar and press enter.

Even if the issue persists, try refreshing USB composite devices to get the issue resolved.

1. Right-click My Computer (in Windows XP, click Start first), and then click Properties.
2. Select the Hardware tab and then click Device Manager.
3. Click the Plus (+) sign next to Universal Serial Bus Controllers.
4. Click the USB Composite Device entry to highlight it, and then click Action and then click Uninstall. If a screen appears to confirm the deletion, confirm the deletion.
5. Disconnect the USB cable to the all-in-one, wait a couple seconds, and then reconnect the cable. This should restart Windows device detection (Plug and Play).
6. A New Hardware found screen may appear, click Next through all of the screens that appear for the Wizard to install the USB Composite Device. Click Finish once the wizard completes.

Hope the information provided will be helpfull in resolving the issue.


Posted on Jan 10, 2008



Jfasher got it spot on !
The clear wheel on mine was freewheeling and a gentle push of this wheel on to the white cog behind seemed to engage it and its working again
Many thanks.

Posted on Feb 18, 2008

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Hello there
You may not see a paper jam.

This may work for you, it has worked for many here I given this advice so gave it a try it could work for you. Generally when this happens, something has fallen into the printer, or a piece of paper has been jammed in there.

First step, remove the ink cartridge, and turn the printer upside down and gently shake it, see if anything comes out.

If nothing goes, or you can't hear anything rattling around, get a piece of cardstock paper (60lb or heavier) and gently push this through the printer, to see if it will help push out what might be stuck in there.

And gave the rode that the ink slides on a good clean and maybe a bit oil on cloth and wipe the rod with it.

Also clean The purge unit, called a spittoon assembly in an HP, Lexmark, Caonon and other inkjet printers, is where the print head assembly parks when not in use, also its other job is to clean and make sure the print head is clean and open for printing.

That is where you'll find the print head assembly parked on top of it.
It also has an electrical pump to milk the print heads and test for ink flow.

So clean all under where the heads are parked and on IP6600D models you can take out the heads just by clipping them out, and then clean well.

Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
All The Best: Pineworks

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Turn the printer off and on to see if it can automatically clear some or all of the jam. Many printers provide an error-code listing on the front panel display for the area where the jam occurred. If your printer shows an error code, be sure and check the printer manual to see if that identifies the area of the printer where the jam occurred.
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Turn off the printer.
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Remove any paper trays. Inspect them for wrinkled or damaged paper.
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Hi, I can help you with your printer problem. Please open this document and follow the instructions to the letter. Let me know how it goes. Good Luck

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