I have tried multiple cables and multiple devices. I am currently attempting a factor reset and it's now stuck on the time-zone selection menu for whatever reason. I have also tried turning it off and on again, and unplugging it and plugging it back it, along with attempting that with the hdmi unplugged.
That message tends to result from a bad connection (perhaps the hdmi plug in the tv) or a source that does not comply with hdmi standards. This can often be the case when using a computer or gaming device for the signal source. Find a known good signal source and test, then if you still don't get a picture, switch the cable to hdmi 2 and try that one. Ports can go bad or wear out or get debris in them. Good luck.
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