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Garmin nuvi 350 lock up (freezes up)

On road trip my Garmin nuvi 350 stop acquiring satellites (?) I followed resetting instructions in quick reference guide, but to no avail.


My nuvi is only a few months old. Where can I have it sent and how much would it cost to repair.

My e-mail addtress is; [email protected]

Posted by SpyderThomas on

  • 4 more comments 
  • john52il Dec 20, 2007

    My Nuvi 350 freezes up whenever I press the "address" button (the most important one, of course). I have to shut it off and turn it back on to get any functionality back. Every other part of the device seems to be working fine. I have reset the unit as per Garmin's instructions and it has not changed a thing. Please help! I'm going on vacation tomorrow and am not anywhere near the store I bought it from.
    Thanks, John

  • riker35601 Mar 08, 2008

    I, too, have Garmin Nuvi 350 that is approx 5 months old. I have treated it as gently as a baby. Never stays in my vehicle very long. Take it out every night. I've literally babied this thing. Recently, it stops receiving signal. Says "Poor Satellite Signal" or if I'm just starting it up for the day it takes an hour to "Aquire Satellites". I've updated the software with the latest to no avail. Still says "Poor Satellite Signal" won't track my location. I've never dropped it. Its been handled tenderly. I'm contacting Garmin. I paid 500 bucks for this thing and I depend on it everyday for my work. I run routes. They better fix it no charge.

  • Anonymous Jul 04, 2008

    i am having the same problem!! any advise?

  • gotproblem Oct 05, 2008

    Same problem with a Nuvi 200. I baby the thing like craxy and all. I've been trying to get it to reset and upload the new maps, no luck getting the machine to do anything. Waiting for product support.

  • Anonymous Dec 25, 2008

    this thing is not go if i pay the money for it i want it to work!!!!!!!!!!!!!!!!!!

  • Ste-vie-b May 20, 2009

    My Garmin nuvi has frozen and will not even switch off! This is the first time it has happened but it is now useless. What do I do to get it working again? Do I have to wait untill the battery runs flat? Will it work properly again when I re-charge it???



    Bolton UK



5 Related Answers


  • 1 Answer

SOURCE: garmin nuvi 350

Heres what to do:

- Connect to computer using USB cable
- Flip up antenna and hit reset button.
- The unit should power up.
- Then put unit on wall charge to get a full charge.

That should do it if not call 1-800 800 1020.

Posted on Jan 07, 2008



  • 35 Answers

SOURCE: Garmin Nuvi takes a long time to Acquire satellite

No. 98% of the time it took 45-56 seonds for your NUVI 660. Thats the compagny set up time acquisition and it did very well.

Be sur you had your flip antenna parallel to earth surface.
660 has THE BEST SIRF Chipset for acquiring satellite.

I had 2 NUVI 660 since 2 years. It work much better than those new 7xx series who it really took 2-3 minutes to acquire satellite.

Be sure you update your version to the last one.


Best regards

Posted on Jan 21, 2008



  • 1 Answer

SOURCE: Garmin NUVI 660 - can not locate satellite

These are the instructions I got from Garmin as how to do the Master reset:

Here are the steps to backing up the favorites on your unit and then performing the master reset. First, you’ll want to plug your unit into your computer via USB cable. Once it’s plugged in, you’ll want to go to My Computer in your start menu or from your desktop and double-click on the Nuvi. At this point, you should see a few folders, but you’ll want to double-click on the Garmin folder. Here, you’ll want to look for the “GPX” folder and you’ll double-click on that. In this folder, you’ll want to drag and drop the file titled “Current.gpx” to your desktop to copy it. Now you are able to do the master reset.

To do that, you’ll want to start with the unit turned off and press and hold on the upper left hand corner of the touch screen. While holding the touch screen, power the unit on and continue to hold. You should get a message that asks if you really want to go into maintenance mode and you’ll want to select “Yes”. At this point, you’ll want to select “clear user data” and then select “Yes” when it asks you if you really want to clear user data. Now, the unit should restart and you’ll want to take it where it has a clear view of the sky and let it sit for up to 30 minutes to acquire satellites. If after 30 minutes it does not acquire satellites, you can go ahead and reply back to me.

Either way, once we have your unit back working again, you can follow the first set of steps again to get to the GPX folder and drag the “Current.gpx” folder from your desktop to that folder on your unit. This will replace your favorites.

Posted on Oct 07, 2008


SOURCE: Nuvi 360 cannot acquire sattelite

Thanks for the good info. What is the GPS S/W is reading 2.9, but it still wont acquire sattelite is the entenna bad?

Posted on Nov 10, 2008


  • 40 Answers

SOURCE: Garmin Nuvi 660 GPS Can't find Satellites

Try this and see if it fixes your problem...first disable bluetooth then follow these steps....

1. Power off the unit.

2. HOLD down the power button and you will see "Pre Boot Mode" appear on the lower part of the display. KEEP HOLDING the power button down and the display will flicker, do this until the pre boot mode message disappears. This seems to take a long time (60 seconds at least).

3. Once the pre boot mode message disappears release the power button and your device will perform some activites to recover from the problem.

Posted on Jan 02, 2009

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