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Jul. 30, 2017 - My dx-c390 is showing a "mech error" message, Onkyo DX-C390 6 disc cd changer, just started today...the door - Answered by a verified ...
Apr. 1, 2019 - my onkyo dx-c390 6 disc player is giving a mech error message. what ... Is there any error messages displayed on the display of the unit itself?
If it can recognize some discs then that cd may be faulty, or if it is unable to see any discs then that unit has a problem.
You say its brand new, some machines have "transit screws" to remove but I did not see any mention in its instruction book.
So its possible the mechanism or laser unit is faulty or damaged in some way for that I would refer back to where you bought it or the service company for Onkyo, as you will be at risk if you tried to fix it yourself as you will lose out on warranty.
my onkyo 6 disc changer was doing the same thing was doing the same thing. i opened it up and noticed the cds weren't quite stopping at the right spot. so i loosened the screw right in the middle of the disc tray. now operates perfectly now. i think maybe with age, the belt tension got a little lighter ant loosening the screw compensated for it.
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