We dropped the phone on the ground and now there is no dial tone ... we can receive incoming calls where the person on the other end can hear us talking but we can't hear them .... is there a service centre that can fix this or do we need to buy a new phone ...
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From the phone, press intercom and dial 790. That clears any "cleaning person" button presses. Check the ringer control button on the left side of the phone to make sure it's on. The "we can't pick up the call" is disturbing because the line should appear on your phone. In a TD system, the lines are normally numbered 01-12, but that's on this side of the pond. If you have ISDN ot EI trunks, they may be different. In a standard key system, the line buttons are called Single CO (SCO) buttons and are programmed by prressing Program 99 on an idle phone, then the button and reading them. If they don't say SCO 01 02 03 etc, you dial 0+01 02 03 etc STORE to change them.
Pick up the handset and drop it back down when you're finished.
Not too sure about the no dial tone issue, but you can check to see if the DND is turned on...
Press the Blue Superkey and scroll thru till you see DND (Do Not Disturb) is on and shut it off.
Hi at the back of the phone you will see a selectable Hi/Lo/Off switch. Slide the (Ringer) switch to High position or Low position to turn the ringer on. Hi for high volume Lo for low volume.
To prevent hearing any ringing of incoming calls slide the (ringer) switch to the off position but when you ready to accept incoming calls again remember to slide the switch back to either Hi or Low setting. Hope this made sense and helped.
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