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My sony xperia xa ultra will not make phone calls when im at home or while driving around, but i do get the voicmails and i can text. sim was replaced, but still..nothing, help me figure this out!

I have changed the sim card but it's still the same, this is a brand new phone with the metro pcs service, metro didn't know whats wrong and when i contacted sony they said if the phone has any scratches or damage of any kind they will not cover the repair. The phone does have a couple scratches and the corner has a small dent but the phone didn't work properly when i first hooked it up. Unfortunately i hooked it up two weeks after purchase so i missed out on the return window. What the heck does anyone suggest i do? Sony Xperia XA Ultra, horrible reception

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Ellen Tumey

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Try checking your settings for the driving mode being on, and check to see if the quiet time is on. Some phones now have a setting that while you're at a certain location your phone won't make or receive calls nor texts. Just go through your settings and check everything.
If all else fails a factory reset should take care of the problem if it's a setting that accidentally got turned on.
I hope this is helpful.

Posted on Apr 18, 2017


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hi there.
not sure if this is your phone as you did not give model number.
but try this.
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