Hello.
i tried to change the grind level, while the grinder was running, as described in the manual.
suddenly the grinder started making noise like it's running without beans and a message appeard saing that there are no coffee beans in the macine.
now the grinder just bounces the beans and not grinding, and the message appears every time.
I tried this on my machine and it worked. Remove power. Take everything out of the machine that would fall out if turned upside down. (water, extra beans, waste..etc) Then carefully pick up the machine and give it a good shake, may need to do that a couple of times. Hopefully you will dislodge the obstruction.
HI
Sounds like you have a blockage in you grind passage. Try removing the brew group. Then inside the machine where the brew unit was setting there is a drop chute where the coffee is dropped into the brew unit. This will be above where the brew unit was. From the left side of the drop chute pull down and back, and it will drop coffee. This will clear an opening that relieves pressure on the passage. There is a passage inside the drop chute area that goes to the grinder. Vacuum it out. It will be on the right side of the drop chute.
Once that is cleared go to the bean hopper. There are 2 knobs in the bean hopper. Turn the large knob to the largest number. You can turn the knob to a larger number any time but it has to be grinding to turn to a smaller number. Now replace everything and make your coffee. Once you have made your coffee you can turn the knob back to a number that was higher than the one you had it on, but only when the grinder is running.
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