Mitel 5220 Electronic hook Switch?

You neet the Plantronics HL-10 Handset Lifter kit. Sold bundled with certain SAVI models and sold separately for approx $50. Contact your Plantronics dealer else get it from Amazon

Please visit this link: http://www.tc.mtu.edu/voice/equipment/Mitel5220/5220userguideR4.0.pdf
That is a manual for this phone. All things you need to know about that phone is there.

if the headset is a wireless one there is a button on the headset itself you need to press to pick up or hang up a call. alternativly look for a headset or pick up button on the phone needs to be pressed. this i diffulcult to answer further without knowing the model of your headset.

download user manual for the phone at the following
http://www.tc.mtu.edu/voice/equipment/Mitel5220/5220userguideR4.0.pdf
check page 23 regarding using heaset.

when the phone rings press the headset feature on your phone and then select the ringing line button.
then press cancel to hang up.

I hope this was useful.

I'm sorry for being long on my answer here...
The bad thing here is that the CS60 is not a Mitel approved/supported headset. The only headsets that are approved for Mitel Superset or Mitel IP telephones are the Plantronics Polaris model.

BUT many other headsets do work with Mitel telephones. Since they are not "supported" by Mitel, you should contact the headset manufacturer for configuration guidance. Some have dip switches, or dials that need to be in certain positions to work with certain telephone models. This can be different from one phone to another.

Plantronics web site and their support people should be able to guide you to configuring this headset properly for each model phone.


How is the headset and handset connected? It sounds like the CS60 is connected to the handset port of the phone and the handset is connected to the CS60. When you go off hook with the handset, it sends the signal to the CS60 and depending on the switch on the CS60, it will send the signal to either the handset or the headset.

OR

The CS60 is connected to the handset port and the handset is connected to the headset port. To make the headset port work, you must have the CS60 connected to the headset port and the handset connected to the handset port. Set the phone to Headset mode.

This phone is intended to be set up in a corporate environment or as a Teleworker phone. This phone won't work in a home environment.

It's not intended to be connected to a home computer. This phone is a business telephone.

Locked out generally means the phone is off the hook and there is no live call. Just press the X or cancel key, or pick up and hang up the phone.

You will have to give more info on your setup. Need to program a Ext. in the phone system. Does the phone get DHCP off the network or are the phones hard coded.Need info on network?

A cordless plantronics headset will work. A plain bluetooth headset that you use on you cell phone will not work. Mitel sells a new phone with a cordless headset and handset it doesn't use bluetooth it uses dect (europeon version) much but,

Your handsfree option is disabled from Voice Switch.
Pls get that checked from your vendor .