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Schlage Cobra MPC lock will not lock or reset. Both red and green light flash a single time when pressing any button.

This problem first occurred last week and Schlage help desk couldn't assist so I purchased another lock (same model) which worked for a week and then started the same behavior. Any help would be appreciated.

Posted by Rich Baker on

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5 Related Answers

Anonymous

SOURCE: filter light still on "Red"

try holding ice type and child lock together for 3 seconds that worked on mine

Posted on Jan 08, 2008

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irsheye

  • 323 Answers

SOURCE: Hello, We need some assistance

hold the start button for 3-4 seconds and see what that does

Posted on Jul 04, 2009

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Anonymous

  • 952 Answers

SOURCE: Phone won't open, red light flashing.

bring your phone to a local repair shop and have the ROM erased then have the phone software reinstalled.

Posted on Jul 09, 2009

Anonymous

  • 96 Answers

SOURCE: power and internet lights flash slowly green &

Try a hardware reset by holding in the reset button on the back panel (need a pin) for 20 seconds as you turn it on. If it does not work or you will not get connection from your router to cmputer it means the router has gone bad and need a replacement Let me know if this will help

Posted on Nov 27, 2009

Coaltowner

  • 963 Answers

SOURCE: My schlage lock isn't responding. the battery has

The back plate of the keypad side of the lock on the exterior of the door has a sticker which includes the serial number, six digit programming code and two pre-programmed four digit user codes. The lock must be disassembled to a point the exterior of the lock can be pulled away from the door and the information on the sticker made note of.

Complete installation & programming instructions can be found here:

http://consumer.schlage.com/Project%20Documents/P515-858.pdf

Notice that the above is a .pdf filetype. That means that you need to have Adobe Reader or similar installed on your computer to view it. So if you are unable to view the file, download (for free) and install Adobe Reader first. You can get it here:

http://get.adobe.com/reader/

Videos for installing and programming can be found on this page:

http://consumer.schlage.com/Service-Support/Pages/InstructionandManuals.aspx

Scroll down and find them under the heading Electronic Security--Keypad deadbolt 365

Good luck--and please provide feedback if this helps!

Posted on Nov 08, 2011

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Schlage model be365 working backwards I need to put code in for locking but to unlock only have to press Schlage button, please help


The timing is off. Remove the lock again. Pull out the directions where it told you to install with timing mark set just so...and move things to that position and reinstall lock. Not a big problem to have and it should only take a minute to correct. Have fun!

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Can i purchase multiple keypad deadbolt with same key?


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The switch that unlocks my schlage FE595 door lock from the inside needs changed and I can't find a replacement.


Schlage's warranty policy covers the electronics for 1 year to the original purchaser. Last week I answered another question about buying the keypad assembly for a Schlage lock. Here's his experience:
"I had commented on their site about no spare parts being available and one of their reps contacted me and says they are going to replace the lock for me. This is a very generous gesture on their part and if it comes thru, will be a great deal for me. However, the problem still remains that there are no parts available for the other people that have this same problem. The locks have a lifetime warranty on the finish and mechanism but the electronics only have a 1 year guarantee...."
I suggest that you contact Schlage, but you will probably find that you can't buy the switch you need. Plead your case, ask to have it elevated, make a negative comment on their website like the other gent did.
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1 Answer

Schlage deadbolt


I don't have a direct answer, but here is the contact info you need for customer service:

Schlage Lock Company
Customer Service Department
2119 E Kansas City Rd
Olathe, KS 66061
United States Customer Support
Warranty & Technical Information: 1.888.805.9837

http://consumer.schlage.com/Service-Support/Pages/ContactUs.aspx
Schlage FAQ: http://consumer.schlage.com/Service-Support/Pages/InstallationTroubleshooting.aspx
http://consumer.schlage.com/Service-Support/Pages/FAQ.aspx

Instructions & Manuals: http://consumer.schlage.com/Service-Support/Pages/InstructionandManuals.aspx

You also need to check the operation with the door open versus the door closed--to make sure that you haven't developed a mechanical bind between the door and doorjamb. If all else fails, the lock should be under warranty!

Good luck!

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I've had the same fault 3 times now in the last 3 weeks."Door" flashing fault.Firstly,the engineer replaced the door lock. Fault occurred again a week later,so he replaced PCB board,but fault...


Hi,
I need some more information to the brand and model number to assist you. Please get back to me and I will help you the best way possible.
Thanks

I’m happy to help further over the phone at https://www.6ya.com/expert/gere_bf68e6055dd61249

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1 Answer

My residential schlage cobra lock no longer locks. I have checked the batteries. Using the programming instructions, I cannot get a "normal' code to program. I always get flashing lights...


Since you seem to be doing everything properly and following the instructions, I recommend that you contact Schlage for some technical assistance. Here is the contact information:

Schlage Lock Company
Customer Service Department
2119 E Kansas City Rd
Olathe, KS 66061
United States Customer Support
Warranty & Technical Information: 1.888.805.9837

http://consumer.schlage.com/Service-Support/Pages/ContactUs.aspx

Schlage FAQ:
http://consumer.schlage.com/Service-Support/Pages/InstallationTroubleshooting.aspx
http://consumer.schlage.com/Service-Support/Pages/FAQ.aspx

Instructions & Manuals:
http://consumer.schlage.com/Service-Support/Pages/InstructionandManuals.aspx

Good luck!

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I don't know the model number of the lock. It was installed in 1993.The latch broke. I got a new latch but cannot get it to work. Either it won't go or the handle slips. It does not have a key....


Start on this web page to identify your lock:

http://consumer.schlage.com/Products/Pages/category-landing.aspx?category=Electronic+Security

Then go to this page for links to the proper instruction and programming manuals and videos for your lock:

http://consumer.schlage.com/Service-Support/Pages/InstructionandManuals.aspx

If you're still having a problem or need parts, here is the contact information for Schlage Customer Service:

Schlage Lock Company
Customer Service Department
2119 E Kansas City Rd
Olathe, KS 66061
United States Customer Support
Warranty & Technical Information: 1.888.805.9837

http://consumer.schlage.com/Service-Support/Pages/ContactUs.aspx

Hope this helps!

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Assuming you've followed the installation directions accurately and do not have a mechanical bind within the lock or between the lock and strike plate (how does it operate when cycled with the door open?). Beyond that, I'd exchange the lock with a new one.

On this page you will find videos of how to install and how to program your lock:

http://consumer.schlage.com/Service-Support/Pages/InstructionandManuals.aspx

If all else fails, here is a link to the customer service contact page:

http://consumer.schlage.com/Service-Support/Pages/ContactUs.aspx

Good luck!

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