My philips go gear is not recognized on my computer. I cannot put music nor delete music. when i charge it it use to be a computer on the screen saying do not disconnect now my screen is black with a blue battery in the middle looking like its charging. Sometimes when listinening to my mp3 player the song skips a little part or even goes to the next song, What do I do please I need help.

Reset the player by inserting a paerlcip into the reset hole. If that fails, go to Philips' website and upgrade the firmware on your player to solve the freezing issue permanently. Actually, don't go to Philips website - run the Philips Device Manager and select Update. If the device manager won't recognize the player, unplug the GoGear, hold in either the shuffle button or volume + and reconnect it to the computer until a Found New Hardware Wizard window pops up.

-Tha Mp3 Doctor

1. We Too had a hard time deleting a song but found the solution..... Put the mp3 play in the MSC mode through the settings do not put in auto.....when your computer prompts that the music player is connected it will have a screen that asks play music, open folder to veiw files..... or take no action... you neew to click on the open folder to veiw files..... when this screen loads find the song or songs that you want to delete right click and then delete it will only delete from the mp3 player.....took me two days of pissing with this mp3 player to figure it out......

Insert mp3 player/usb into computer. Double-click on My Computer. Double-click on the icon of the Philips Go Gear. Delete ONLY the song files from the Music folder. Do not delete anything other than song files, or your mp3 player will become unusable.

Ok, so what you need to do is plug your player into the computer. Then, in the go to my computer in your start area.
In your computer folder, you should have a removable disk (D:), this is your player.
Right click on the tab and go to Format, click on quick format and then start.
The next window that should pop up will say that it will may erase all the files on the device. That is ok. It will erase all the music you had on there, but that is easy enough to load back on.
Wait for it to finish, unplugg it, turn it on, and you should be good. All you have to do now is reload the music!
I had to figure this out for myself just a few minutes ago because I was having this same problem. Good Luck!

You need to get the latest firmware upgrade from the Philips website:
1. Go to www.philips.com/support
2. Enter your country/language
3. Enter your model # SA6045 or whatever
4. Click on the link for your exact model # (the one w/o the "B" in it)
5. Click on "Software & Drivers"
6. Download the updated "Device/Firmware Manager"
7. Once installed, open the Philips Device Manager
8. Click on the "Update" tab, then the "Update" button (with your mp3 player connected to the computer, of course)
9. Your Mp3 players firmware will update automatically

If you do not have the latest version of the Philips Device Manager installed (the latest is the version from the Philips website), then clicking the "Update" button will give you a false positive saying "The firmware on your device is already up to date."

-Tha Mp3 Doctor

did you check the side to make sure you didn't have it locked up

ACTUALIZAR FINWIRE

You may have to change the battery, but try Reset, Repair, and Update (firmware upgrade) first. Also, there is an FAQ on the Philips website for the computer does not recognize device issue (but only follow it AFTER you have tried reset, repair, and update).

Open Philips Device Manager and try repairing the device. [connect your GoGear to the computer, open Philips Device Manager (Start-->All Programs-->Philips), and click on the repair tab. Now, disconnect your GoGear from computer. Turn the GoGear off if it is not already. Press and hold the volume + key and connect the GoGear to the computer (while still pressing the volume +). A window will pop up saying a repair is being performed. now you can let go of the Volume + button. The repair will get your device working normally again. WARNING: the repair process will delete any music/other media file from your GoGear.]

After repair, perform a firmware upgrade ("Update" tab in Philips Device Mgr while GoGear is connected to computer - see Philips website for more details)

Worst case scenario - Even rechargeable batteries have a limited number of charging cycles. The battery for the SA178 is an LI-Polymer 300mAh 12-hr battery. Philips won't fix it for you, but you might want to find a local repair service.

Why not simply try charging it up, I assume it came with a charger? Other than that I do not know