Check to make sure you inserted the batteries correctly the plus signs should be up. If that doesn't work I reccomend contacting homedics customer support as something is worng with the scale that you cannot fix there is a lifetime limited warranty on the product so its better to let them try to fix the problem.
here is support contact information
http://www.homedics.com/products/support
here is the information on the warranty
http://media.homedics.com/warranty/warranty_life.pdf
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