Question about Motorola Mobility RAZR V3

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My motorola razr has a frozen screen. It is stuck on the "hellomoto" screen and will not do anything else, except for go off. Have repeatedly turned off and taken out battery. Any help would be appreciated.

Posted by jdavisant on

  • 4 more comments 
  • StevenJ2008 Jan 23, 2008

    Ya I have a razr 2 and I was messing with it on the internet and it just froze. It has done this before and usually all I have to do is turn it off and back on, but this time it just goes to the Sprint screen and stays there and does nothing. I also tried taking the battery out and turned it off and on repeatedly. Nothing seems to work

  • melaniep__1 Jan 24, 2008

    turned phone off
    tryed to turn it back on but it wont go past the hello moto screen

    its not a battery problem

  • MegNBO Feb 10, 2008

    first my phone was having problems with getting texts and showing pictures when someone called. so i turned off the phone and couldn't turn it back on. so i took out the battery and put it back in and then it starts the "hellomoto" screen and the keypad lights up but then nothing else happens. i cant make the keypad work after a few secs of the lights going off. i cant turn it off unless i take out the battery. this is a relatively new phone of mine. and it's only been dropped like once. and it was a couple days ago.

    I need help very badly please! I've searched all over the Internet and other than going to the store I'm running out f options and stressing out even more...

  • Anonymous Feb 11, 2008

    my phone is frozen as well..and the only way to turn off is taking out the battery..does anyone have a solution?

  • Kamik Mar 16, 2008

    Mine did the exact same thing! It just goes to the "hellomoto" screen, and then I tried to take out the battery but it doesnt work!! and I dont have a warranty. argh.

  • Anonymous Mar 13, 2014

    phone was powered down, it's fully charged, but won't go past the first screen...I can't do anything with it. I have taken the battery out, but that didn't do anything



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There might be a firmware issue, you might have to re-flash the software in it.

Posted on Nov 21, 2007


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