When the faceplate starts down into the open position the unit powers down and returns to the up position. It will open for faceplate removal when the ignition is turned off.
Same thing happened to me twice.
Its the crappy ribbon cable that connects the faceplate to the head unit.
Its only about $12 (USD) from Pioneer directly.
http://parts.pioneerelectronics.com/part.asp?productNum=GXY1005
It comes with instructions, its not that difficult.
Best of Luck.
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