I have had the printer for at least a year and apart from the usual paper jams now and again, it has worked fine.
Then this evening I find that it refuses to turn on. I check the cables going into the printer and then make sure that the mains is connected- all these are fine but the printer still does not work.
I wonder if anyone would be able to offer a quick solution. I have emailed HP but know that they can take quite a long time to respond.
Also does anyone know if HP have on-line technical chat support and where to access this? I have done this with Dell and it was very useful but know that the sites tend to try to hide it away as it is free and saves you having to waste around £1 a minute on the phone.
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
PLEASE CHECK THE SIZE OF PAPER SELECTED IN SOFTWARE SIDE. THAT MIGHT BE SMALLER THAN PAPER PLACED IN THE DRAY. A PAPER SIZE MISMATCH SHOULD BE CHECKED. SOFTWARE SIDE(COMPUTER SIDE) PAPER SELECTION SHOULD BE SAME AS PAPER IN PRINTER
It must be Paper Jam or Cartridge Error. First of all, remove the cartridges, make sure that they are working (you can try them on another printer), verify that there's no paper jam. Clean the contact points on the cartridges and on the printer (the point where the cartridges come into contact with the printer) using cotton or soft cleaning materials, dipped in alcohol/acetone/spirit.
Also clean the inner parts of the printer, open the front door as well as the rear door (the door where you clear paper jam), blow out the dust using a blower or similar machines.
Turn on the printer without cartridges installed, again switch Off and turn on again and install the cartridges. If there's no problem with cartridges or no paper jam or no physical/mechanical damage, it'll work fine.
If you need further help and if the problem persists even with new cartridges, let me know.
The installation disk for your printer has a setup wizard that monitors your ink levels in your printer. Go through the installation again as it will not hurt anything and you should find it on one of your pop up screens that it leads you to.
Did you or one of your users have a paper jam recently and force the jam out of the printer? Because we've had a few 5650's do this after a jam. About 66% of the time this fixed it...
Removing the ink, unplugging the printer, moving the print head to the half way point, and starting the printer. If it resets at that point and lets you put the ink in, your usually gold. If it just stops and blinks again your not.
That said, I'm actually taking one apart that wasn't fixable this way right now. I think the problem may be something related to not recognizing if the cover is up/down, but still can't see why it happens or how that it is effected by the jam.