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You might have to hold the power button down for like 20-25 seconds and if that doesnt work what I would recommend you to go to the sandisk site to update the firmware on your device or you can contact sandisk to they can help you with updating the firmware on your device..Please follow the link below to get the firmware http://www.sandisk.com/Retail/Default.aspx?CatID=1376
The number for sandisk is 1-866-726-3475 Please rate accordingly Thank you Computerrep
Try a "hard reset".
Press and hold the power button for 15 seconds to shut off.
With the device off, press and hold the vol + and the center select button.
Power it back on, see if that works.
You can add to the question if you have more questions.
Best of Luck.
Follow this link - it explains how to update your player's firmware
http://www.sandisk.com/Retail/Default.aspx?CatID=1376
Hopefully this should solve the problem.
if you need the user guide find it here;
http://www.sandisk.com/Assets/File/pdf/retail/Sansa_e200_UserManual.pdf
I Hope this helps :)
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